Teressa Wright Terry
Valley,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Columbus Health Department- Covid 19 Call Center
Valley, AL
02.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Help assist customers with scheduling appointments, checking their test results, and also giving guidelines for daycare, work
Cashier Team Lead
Dollar General
Lanett, AL
05.2020 - 01.2021
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Received and processed customer payments.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash, and credit purchases or refunds.
- Checked identification for proof of age for alcohol and tobacco sales.
- Analyzed purchases for signs of fraud.
- Managed over 50 customers daily
- Increased sales by 10%
Human Resources Assistant
Logobranders
West Point, GA
04.2019 - 11.2019
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance to new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
- Assist over 100 employees with their orders pickup, or reordering.
Customer Support Tier 1 Analyst
Argo
Valley, AL
03.2018 - 02.2019
- Supported customers throughout incident response, management, and resolution to deliver expert assistance for technical needs.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Recognized escalation needs and connected customers with advanced support staff.
- Partnered with sales, operations, and field service teams to coordinate solutions.
- Recognized escalation needs and connected customers with advanced support staff.
- Assist with over 5 different campaigns.
Customer Service Representative
GC Services
Valley, Alabama
07.2018 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Knowledgeable about different products, features.
Quality Control Inspector
Mobis Of Georgia
West Point, GA
02.2010 - 03.2018
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Repaired faults, reassembled products and completed additional tests.
Education
High School Diploma -
Valley High School
Valley, Al03.2009
Skills
- CRM Software
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Understanding Customer Needs
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Team-Oriented and Cooperative
- Salesforce CRM
- Strong Analytical and Problem Solving Skills
- Call Volume and Quality Metrics
- Complex Product Knowledge
Timeline
Customer Service Representative
Columbus Health Department- Covid 19 Call Center
02.2021 - 11.2021
Cashier Team Lead
Dollar General
05.2020 - 01.2021
Human Resources Assistant
Logobranders
04.2019 - 11.2019
Customer Service Representative
GC Services
07.2018 - 01.2019
Customer Support Tier 1 Analyst
Argo
03.2018 - 02.2019
Quality Control Inspector
Mobis Of Georgia
02.2010 - 03.2018
High School Diploma -
Valley High School
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