Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Additional Information
Timeline
Generic

Teressa Wright Terry

Columbus,GA

Summary

Dedicated and results-oriented Customer Support Associate with over 7 years of experience delivering exceptional virtual customer service across phone, email, and live chat platforms. Proven ability to efficiently resolve customer inquiries while managing high call volumes and consistently surpassing customer satisfaction metrics. Expertise in utilizing CRM tools within remote work environments, complemented by strong problem-solving and communication skills. Committed to enhancing the overall customer experience through adaptability and a proactive approach to service excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Ambassador

Activus Connect LLC
07.2025 - Current
  • Delivered exceptional customer service through effective communication and problem-solving techniques.
  • Assisted customers with inquiries, ensuring accurate information and timely resolutions.
  • Conducted product demonstrations, educating customers on features and benefits effectively.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Customer Service Representative

BcForward
07.2024 - 01.2025
  • Assisted claimants with filing weekly certifications for unemployment.
  • Resent user IDs and passwords, viewed uploaded documents, and escalated cases to specialists.
  • Reviewed determination letters and guided customers through the resolution process.
  • Remote

Medicaid Call Center Representative

BcForward
05.2023 - 06.2024
  • Provided exceptional customer service by addressing inquiries related to Medicaid benefits, eligibility, and claims.
  • Ensured compliance with state and federal regulations while assisting customers.
  • Remote

Customer Service Representative

Elevance Health
07.2022 - 11.2022
  • Provided exceptional customer support through multiple channels, ensuring timely resolution of inquiries.
  • Utilized CRM software to track customer interactions and improve service efficiency.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Human Resources Assistant

LogoBrander
01.2019 - 01.2020
  • Assisted in resolving complex customer issues and enhancing service satisfaction.
  • Cross-trained in multiple departments to handle customer service requests efficiently.
  • Documented customer interactions in CRM systems for accurate tracking.

Education

High School Diploma - General Education

Valley High School
Valley, AL
01.2009

Skills

  • Strong verbal and written communication
  • Effective problem-solving skills
  • Experienced with CRM software solutions
  • Coordinating communication across multiple channels
  • Effective time management
  • Supportive customer engagement
  • Technical problem-solving
  • Perform well under pressure
  • Collaborative teamwork

Certification

  • Customer Service Excellence Certification (if applicable)
  • CRM Software Training (Salesforce, Zendesk)
  • Conflict Resolution & Communication Skills Training

Additional Information

Languages Spoken: English

Additional Information

  • Availability: Full-Time
  • Willingness to Relocate: No

Timeline

Ambassador

Activus Connect LLC
07.2025 - Current

Customer Service Representative

BcForward
07.2024 - 01.2025

Medicaid Call Center Representative

BcForward
05.2023 - 06.2024

Customer Service Representative

Elevance Health
07.2022 - 11.2022

Human Resources Assistant

LogoBrander
01.2019 - 01.2020

High School Diploma - General Education

Valley High School

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