Teretha Drummer
Swainsboro,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Team Lead
Walmart
10.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Directed and supervised team of 30
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Customer Service Manager
Walmart
04.2013 - 10.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Cashier
Walmart
Swainsboro, Georgia
05.2008 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05.2021
Associate of Arts - Sociology
East Georgia State College
Swainsboro, GA05.2019
Skills
- Team Supervision
- Customer Needs Assessments
- Excellent Nonverbal Communication Skills
- Mentoring
- Front-End Support
- Customer Experience
- Listening Skills
- Refund Processing
- Problem-Solving Skills
- Manage Employees
- Time Management
Timeline
Team Lead
Walmart
10.2021 - Current
Customer Service Manager
Walmart
04.2013 - 10.2021
Cashier
Walmart
05.2008 - 04.2013
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Arts - Sociology
East Georgia State College
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