Terette Smith

• Assist with the onboarding of our new hires as well as administer New Hire training with a focus on Operational procedures for their position.This includes, but is not limited to; Agent Protocol and expectations, use of API software and applications, General and Airline specific SOP training
• Recurrent/ As-needed training and review for established OPS staff and across departments
• Reporting agent metrics

Special Projects:

• Go-Live Support for Hotel Suppliers (September '22)
• Acting APAC Supervisor (December '22 - January '23)
• SkyWest Go-Live Training in Phoenix ( September '23)
• AWS Migration (December '23)

• Coordinating Operations department administrative functions such as but not limited to: Implementation and maintenance of employee recognition programs, initial Operations Agent recruitment management, distribution of internal reporting metric to employees and management teams, building and maintain spreadsheets and update databases with applicable information, and manage distribution of department supplies

Special Projects:

• Office and Team Set-Up & On-site Support for Hong Kong Team (September '18-October '18)
• In Person Operations Trainer for Virgin Australia On-sites (August '19 - September '19)
• In Person Operations Trainer for Air France On-sites (October '21)

• Process all client requests received by the Operations Center via phone, email, and fax or through the API systems
• Assess all client requirements
• Ability to multi-task during irregular operations or accommodate to the changing dynamic of a client airline schedule
• Resolve client disagreements in a professional manner
• Present facts to support solutions.

• Greet guests with a welcoming attitude and ensure that they enjoy the full P.F
• Chang’s experience.

• My duties as a Service Professional include, but are not limited to, assisting customers in operating and repairing their watches and having knowledge of the necessary computer software.