Terez Thomas
Opelika,AL
Summary
Dynamic leader with a proven track record at Hyundai, excelling in team supervision and client service. Expert in enhancing team collaboration and boosting efficiency through effective coaching and quality improvement strategies. Skilled in documentation and reporting, with a knack for mentoring and employee development. Achieved significant advancements in project completion and team performance.
Overview
24
24
years of professional experience
Work History
Team Leader
Hyundai
Opelika, AL
10.2022 - 10.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
Delivery Driver
Merchants Distributors, LLC
Opelika, AL
08.2016 - 10.2022
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Route Sales Representative
Frito Lay
Opelika, AL
03.2011 - 08.2016
- Developed and maintained relationships with current customers.
- Developed and implemented strategies to increase sales volume.
- Performed regular maintenance on delivery vehicle.
- Organized deliveries according to customer needs.
- Loaded, unloaded, and delivered product in a timely manner.
- Delivered product to customers in a safe and courteous manner.
Driver
Coca-Cola
Jacksonville, FL
06.2004 - 03.2011
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
Shipping Clerk
US Navy
Jacksonville, FL
09.2000 - 06.2004
- Reconcile all inventory and speak with vendors
- Verified shipping documents for accuracy.
- Received and distributed incoming packages to designated departments or personnel.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
Education
High School Diploma -
Opelika High School
Opelika, AL05-2000
Skills
- Team Supervision
- Cash Handling
- Documentation And Reporting
- Shift Scheduling
- Employee Evaluation
- Mentoring
- Complaint resolution
- Coaching
- Technical Support
- Quality Improvement
- Client Service
- Call Center Operations
- Expectation setting
- Team motivation
- Staff education and training
- Teamwork and Collaboration
Timeline
Team Leader
Hyundai
10.2022 - 10.2024
Delivery Driver
Merchants Distributors, LLC
08.2016 - 10.2022
Route Sales Representative
Frito Lay
03.2011 - 08.2016
Driver
Coca-Cola
06.2004 - 03.2011
Shipping Clerk
US Navy
09.2000 - 06.2004
High School Diploma -
Opelika High School