Tereza Balcokova
Food And Beverage Supervisor
Rapovce,Slovakia
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my fine-dining expertise and leadership abilities at Casa Marina Key West to significantly improve service delivery. By focusing on sanitation standards and inventory management, I played a key role in optimizing operational efficiency and fostering a positive work environment. Hardworking and passionate job seeker with strong organizational skills eager to secure Assistant Food and Beverage Manager position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Food and Beverage Supervisor
Casa Marina Key West, Curio Collection by Hilton
11.2023 - Current
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Controlled food costs and managed inventory.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed team of up to 55 restaurant staff, maintaining exceptional customer service and quality standards.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Planned and executed promotions and special events in close collaboration with management.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Chef De Rang
Viking Cruises
05.2023 - 10.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Delivered food to table using serving trays and refilled water glasses with pitchers.
- Assisted in menu development, contributing to unique and creative dishes that attracted new clientele.
- Organized wine tastings and pairing events to educate customers on fine dining options available at the establishment.
- Maintained knowledge of current culinary trends, incorporating innovative ideas into menu offerings and presentation styles.
- Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Answered questions regarding menu items and suggested dishes exceeding guest expectations.
- Verified clearing of dishes, silverware and used glasses within reasonable amount of time after guests finished eating.
Shift Leader
Zanzibar
10.2022 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Server
Hotel Effie, Hilton Beach Golf Resort & Spa
05.2022 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Event Server
Tančiareň a Pivovar Franz
04.2017 - 10.2021
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Monitored dietary restrictions and served guests with special needs.
- Optimized table settings for maximum efficiency in serving guests while maintaining elegant presentation standards.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
Education
High School Diploma -
Gymnázium Boženy Slančíkovej Timravy
LučenecSkills
Fine-dining expertise
Scheduling Staff
Menu development
Operational Efficiency
Sanitation Standards
Employee Scheduling
Labor Management
Customer Service
Time Management
Leadership abilities
Reliability
Inventory Management
POS Terminal Operation
Languages
English
Full Professional
Slovak
Native or Bilingual
Timeline
Food and Beverage Supervisor
Casa Marina Key West, Curio Collection by Hilton
11.2023 - Current
Chef De Rang
Viking Cruises
05.2023 - 10.2023
Shift Leader
Zanzibar
10.2022 - 05.2023
Server
Hotel Effie, Hilton Beach Golf Resort & Spa
05.2022 - 09.2022
Event Server
Tančiareň a Pivovar Franz
04.2017 - 10.2021
High School Diploma -
Gymnázium Boženy Slančíkovej Timravy
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