Terezinha Andrews
Devonshire
Summary
Multi-talented Senior Manager adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.
Overview
39
39
years of professional experience
Work History
Time and Billing Senior Manager
Deloitte Ltd.
Hamilton City
04.2005 - Current
- Managing and executing the billing and collections process.
- Responsible for the monthly provisions process to ensure that appropriate expectations of revenue recovery rates are determined.
- Ability to interrogate and interpret large volumes of data, provide insight into these results, and provide recommendations to upper management.
- Responsible for leading a team of engagement management administrators and ensuring that there is consistency in the engagement management process across International offices.
- Responsibility for developing and providing training for all staff on the Time & Billing System, and ensuring that local office SMEs are equipped to do the same.
- Responsibility for managing relationships with the Time & Billing system vendor.
- Provide excellent internal client service within the Finance Team and to external Teams.
- Creation and management of system dashboards and special portfolios.
- Assist with all relevant DTTL Reporting (Fig, FINCON, Flash Results etc.)
Fashion Buyer
The English Sports Shop
09.2002 - 03.2005
- Traveled monthly to New York to procure products from vendors.
- Attended trade shows, fashion shows, industry events, and retail store visits to stay abreast of current trends.
- Created purchase orders and monitored shipments from vendors to ensure timely deliveries.
- Sourced new vendors for purchasing needs.
- Monitored stock levels for each item at every store location in order to maintain optimum inventory levels.
- Assisted customers in selecting appropriate products or services for their needs.
Head Waiter
Robin Hood Pub & Restaurant
Pembroke
05.1998 - 08.2002
- Provided exceptional customer service to ensure repeat business from customers.
- Monitored dining room for cleanliness, proper set-up and maintenance of tables.
- Supervised wait staff, provided training and conducted performance reviews.
- Addressed staffing issues such as scheduling conflicts or employee absences promptly.
Office Manager
Cabral & Lowenfeld
Montreal
06.1987 - 04.1998
- Posted journal entries to the general ledger system accurately and timely.
- Conducted monthly bank reconciliations.
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Provided training to new hires on office policies and procedures.
- Executed office management duties such as ordering supplies, managing budgets.
- Provided advice on best practices related to office management techniques.
Education
High School Diploma -
MacDonald Cartier High Schol
St. Hubert, Quebec06-1985
Skills
- Good organizational and time management skills with the ability to multi-task and to meet deadlines
- Solid commitment to professional client service excellence
- Good interpersonal skills, professional manner and ability to work independently and in a Team environment
- Quick learning
- Sound working knowledge of MS Office, Excel, Word and Outlook
- Willingness to advocate for and adapt to change
Languages
Portuguese
Professional
French
Limited
Timeline
Time and Billing Senior Manager
Deloitte Ltd.
04.2005 - Current
Fashion Buyer
The English Sports Shop
09.2002 - 03.2005
Head Waiter
Robin Hood Pub & Restaurant
05.1998 - 08.2002
Office Manager
Cabral & Lowenfeld
06.1987 - 04.1998
High School Diploma -
MacDonald Cartier High Schol