Teri Adrian
Wilsonville,OR
Summary
Dependable, well organized , self-motivated team player with the ability to quickly learn new tasks and skills. Demonstrated ability to interact with and improve client, vendor, and colleague relationships.
Overview
24
24
years of professional experience
Work History
Home Care Giver
Self-employeed
01.2023 - 05.2024
- Ensured safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Improved client well-being by providing personalized and compassionate in-home care services.
Fine Dining Server
Emerald Queen Casino And Hotel
07.2018 - 11.2019
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
Sales Operations Coordinator
Flir Systems Inc-Summit Staffing
10.2017 - 01.2018
- Processed orders retrieved from vendor and individual portals.
- Investigated inquiries regarding issues or questions pertaining to orders placed.
- Interacted with vendors, customers and sales representatives to solve orders related problems.
Customer Account Advisor
Consumer Cellular - Ultimate Staffing
03.2016 - 07.2016
- Reduced customer complaints by providing timely solutions and maintaining open lines of communication.
- Provided exceptional service by quickly identifying client needs and offering appropriate solutions or recommendations.
- Established and built relationships by educating customers about value of company products and services.
- Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes.
Claims Analyst, Data Entry
Epic Systems Corporation - Adecco Staffing
03.2015 - 03.2016
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and class action lawsuit claims records.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
Client Service Coordinator
Banfield Pet Hospital
06.2011 - 07.2013
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted with medical coding and billing tasks.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records and office visits into computer system.
Flight Attendant
Alaska Airlines
03.2000 - 12.2011
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with cockpit crew as needed.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Responded to passenger emergencies to provide first aid.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
Education
Some College (No Degree) - Core Classes
University of Alaska Anchorage
Anchorage, AKAssociate of Arts - Business Administration
Bellevue College
Bellevue, WAOutpatient Medical Billing And Coding
Career Step
Online12.2023
Medical Insurance Billing And Coding
Everest Institute
Tigard, OR02.2016
Skills
- Professionalism and Ethics
- Claims Processing
- MS Office
- HIPAA Compliance
- ICD-10 Proficiency
- Medicare and Medicaid Billing
- Procedural Coding
- Data Entry
- Medical Terminology
- Reliability and punctuality
- Public Speaking
Timeline
Home Care Giver
Self-employeed
01.2023 - 05.2024
Fine Dining Server
Emerald Queen Casino And Hotel
07.2018 - 11.2019
Sales Operations Coordinator
Flir Systems Inc-Summit Staffing
10.2017 - 01.2018
Customer Account Advisor
Consumer Cellular - Ultimate Staffing
03.2016 - 07.2016
Claims Analyst, Data Entry
Epic Systems Corporation - Adecco Staffing
03.2015 - 03.2016
Client Service Coordinator
Banfield Pet Hospital
06.2011 - 07.2013
Flight Attendant
Alaska Airlines
03.2000 - 12.2011
Some College (No Degree) - Core Classes
University of Alaska Anchorage
Associate of Arts - Business Administration
Bellevue College
Outpatient Medical Billing And Coding
Career Step
Medical Insurance Billing And Coding
Everest Institute
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