Teri Armstrong
Clayton,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Realtor/Broker
The Beth Hines Team, ReMax Southland II
12.2023 - Current
- Coordinate various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Realtor/Broker
Keller Williams
12.2021 - 12.2022
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
BUSINESS OFFICE SUPERVISOR
REX HEART FAILURE CLINIC
01.2015 - 10.2021
- Enhanced team productivity by providing ongoing training and support to staff members.
- Optimized scheduling practices to ensure adequate staffing levels while minimizing payroll expenses.
- Improved communication between departments, fostering a collaborative work environment.
- Coordinated cross-functional teams to identify opportunities for process improvement within business office setting.
- Established clear performance expectations for staff members to promote high-quality service delivery and customer satisfaction.
- Facilitated hiring process by interviewing candidates, selecting top talent, and participating in onboarding activities.
- Reduced operational costs with efficient resource allocation and budget management.
- Ensured compliance with company policies and regulatory requirements through regular audits and process reviews.
- Developed strong relationships with vendors to negotiate favorable contracts and pricing agreements.
- Managed daily operations, ensuring timely completion of tasks and meeting performance goals.
- Implemented performance tracking systems, leading to increased accountability among staff members.
- Created positive workplace culture by promoting teamwork, open communication, and employee recognition initiatives.
- Oversaw financial reporting for accurate budgeting, forecasting, and decision making.
- Spearheaded projects to improve overall efficiency, resulting in streamlined workflows and reduced overhead costs.
- Enhanced workflow efficiency by developing comprehensive project plans that outlined objectives, timelines, responsibilities, resources needed.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
SENIOR MOA
REX ENT WAKEFIELD
01.2014 - 01.2015
- Participated in the startup of this practice, interviewed and hired front office and clinical staff, helped oversee the construction of the new site, participated in numerous start up meetings
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Facilitated patient education by providing relevant health and procedure information.
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
- Streamlined inventory management for medical and office supplies to ensure availability and reduce waste.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Contributed to emergency preparedness by maintaining up-to-date contact lists and procedures.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
SENIOR MOA
REX PULMONARY CLINIIC
01.2010 - 01.2014
- Implemented a new front office workflow.
- Created an environment that supported Team Work
- Managed schedules, Time Off requests and PTO
- Attended monthly meetings with providers and management
- Directed messages or calls to providers, nurses or staff, helped troubleshoot issues
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Obtained pre-authorization from insurance companies ahead of medical services.
Education
Brokers License in Real Estate -
Pan Real Estate
Raleigh, NC01.2019
High School Diploma -
Garner Senior High
Garner, NC01.1992
Skills
- Team Building
- Multitasking and Organization
- Motivational Leadership
- Workflow Optimization
- Time Management
- Customer Service
- Negotiation
- Marketing Coordination
- Social Media Marketing
- Staff Management
- Sales Development
- Market Research
- Pricing negotiation
- Business Development
Timeline
Realtor/Broker
The Beth Hines Team, ReMax Southland II
12.2023 - Current
Realtor/Broker
Keller Williams
12.2021 - 12.2022
BUSINESS OFFICE SUPERVISOR
REX HEART FAILURE CLINIC
01.2015 - 10.2021
SENIOR MOA
REX ENT WAKEFIELD
01.2014 - 01.2015
SENIOR MOA
REX PULMONARY CLINIIC
01.2010 - 01.2014
Brokers License in Real Estate -
Pan Real Estate
High School Diploma -
Garner Senior High
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