Teri Barrow
Graham,NC
Summary
Highly motivated professional with extensive experience in Healthcare and sales. Outgoing professional with track record of driving sales, improving buying experience and providing a first class experience.
Overview
12
12
years of professional experience
Work History
Retention Advisor
VIU By HUB
08.2023 - Current
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Sr Sales and Support Specialist
Branch Insurance
01.2022 - 08.2023
- Improved agent and customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Streamlined support procedures for quicker response times, resulting in higher client retention rates.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Managed approximately 50 calls per day, assisting new and existing customers.
Sr Sales Associate
Progressive
01.2021 - 01.2022
- Take calls in a high-volume call center, managing approximately 30 calls from prospects.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Collaborated with cross-functional teams to streamline sales processes, resulting in improved workflow efficiency.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
Clinical Support Technician
UNC Healthcare
01.2015 - 08.2021
- Responsible for care of adolescents and adults, with regard to eating disorders and adolescent psychiatry, IPU
- Monitor behaviors during hospitalization and provide meal support and coaching.
- Reduced errors in data entry by maintaining up-to-date patient records and ensuring proper documentation of treatments.
- Improved patient satisfaction by assisting with daily living activities and addressing individual needs.
- Streamlined communication between interdisciplinary teams, facilitating seamless coordination of patient care plans.
- Enhanced patient care by providing timely and accurate clinical support to medical staff.
Account Manager- Sales
State Farm
01.2020 - 12.2020
- Service existing accounts, develop leads, schedule appointments, identify customer needs, and market appropriate products and services
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Work with the Agent to establish and meet marketing goals.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
District Sales Manager
Burlington Times News
01.2012 - 01.2015
- Responsible for managing a district of newspaper delivery, service, and sales
- Supervised independent contractors to ensure excellent delivery service
- Maintained contracts for accuracy and renewal, completing biweekly payroll, start new subscriptions for customers
- Attend weekly sales goal meetings.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
Education
General Studies -
Alamance Community College
Haw River, NCCNPR Certification -
Skills
- Communication
- Time Management
- Marketing
- Customer Service
- Problem Solving
- Medical terminology
- Customer Relationship Management
- Training and Coaching
References
- Robert Moss, RN, (919)475-5161
- Apryl Gonzales (865) 748-1204
- Joan Shannon, RN, (919)606-2042
Timeline
Retention Advisor
VIU By HUB
08.2023 - Current
Sr Sales and Support Specialist
Branch Insurance
01.2022 - 08.2023
Sr Sales Associate
Progressive
01.2021 - 01.2022
Account Manager- Sales
State Farm
01.2020 - 12.2020
Clinical Support Technician
UNC Healthcare
01.2015 - 08.2021
District Sales Manager
Burlington Times News
01.2012 - 01.2015
General Studies -
Alamance Community College
CNPR Certification -
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