Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teri Canvin

Oak Forest,IL

Summary


Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.

Overview

16
16
years of professional experience

Work History

Engagement Center Représentative II

Advocate Aurora Health
03.2022 - 10.2024
  • Answer all incoming calls to greet customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Registered new patients, scheduled appointments, sent messages to providers, refill requests, and test results on behalf of patients.

Customer Service Representative

Waste Managment
07.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Operations Manager

Lowe's Home Centers, LLC
11.2008 - 02.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Education

Moraine Valley Community College
Palos Hills, IL

Spring Hill College
Mobile, AL

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Records management
  • Telephone reception
  • Excellent communication
  • Multitasking
  • Teamwork and collaboration
  • Attention to detail

Timeline

Engagement Center Représentative II

Advocate Aurora Health
03.2022 - 10.2024

Customer Service Representative

Waste Managment
07.2021 - 03.2022

Operations Manager

Lowe's Home Centers, LLC
11.2008 - 02.2021

Moraine Valley Community College

Spring Hill College

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Teri Canvin