Teri Carlson
Aitkin,MN
Summary
Dedicated professional with proven ability to respond effectively in diverse environments. Strong communication skills, adept at bridging between different personalities. Committed to delivering quality customer service.
Overview
24
24
years of professional experience
Work History
Pharmacy Clerk
Riverwood Healthcare
Aitkin And Garrison , MN
2023.10 - Current
- Entered patient data into computer system to maintain accurate records.
- Processed payments from customers using cash registers or other electronic systems.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.
- Prevented filling delays by accurately entering and processing prescriptions into internal system.
- Managed customer transactions for pharmacy payments by operating the cash register and processing both cash and credit payments.
- Provided customer assistance by answering inquiries, locating items and referring them to pharmacists for medication information.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Scanned items and checked pricing on cash register for accuracy.
Hotel Front Desk Clerk
Grand Cassino Mille Lacs
Onamia , MN
2023.02 - 2023.03
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Maintained daily records of room availability and rates.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input customer data into reservation systems and updated to reflect room changes.
- Responded to inquiries and room requests made online, by phone and via email.
- Contacted housekeeping or maintenance staff to report room or building issues.
Casino Cage Cashier
Grand Casino Mille Lacs
Onamia , MN
2022.12 - 2023.02
- Ensured that all cage operations were conducted in accordance with established policies and procedures.
- Balanced the cash drawer at the beginning and end of each shift.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Redeemed coins and tokens for cash at customer request.
- Sold casino chips, tokens or tickets.
Research Coordinator
University of Minnesota - Twin Cities
Minneapolis , MN
2000.07 - 2015.08
- Managed a database of research participants and tracked their progress throughout the study.
- Reviewed consent forms for accuracy and completeness prior to participant enrollment in the study.
- Participated in weekly team meetings to discuss progress on current projects and plan future initiatives.
- Maintained accurate records of all documents related to the research process, including consent forms, interview notes, survey results.
- Identified issues and provided timely resolutions.
- Adhered to standards in areas involving data collection, research protocols and regulatory reporting.
- Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
- Collected, processed and delivered specimens from trial participants.
- Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
Education
Bachelor of Arts - Sculpture And Native American Studies
University of Minnesota - Twin Cities
Minneapolis, MN2007-06
Associate of Arts - Liberal Arts And General Studies
North Hennepin Community College
Minneapolis, MN1993-06
Skills
- Data organization
- Project Management
- Guest Reception
- Guest Registration
- Teamwork and Collaboration
- Cash Handling
- Cash balancing
Affiliations
- Sing tenor in Bethesda Lutheran Church choir
- Past Emergency Medical Technician
- Taught Medical Assisting
- Co-founder of Competition Safety Specialists (no longer in service)
- Past membership Chairperson for Sports Car Club of America (SCCA), Land of Lakes Region
- Served on the Board of Directors for SCCA, Land of Lakes Region
Timeline
Pharmacy Clerk
Riverwood Healthcare
2023.10 - Current
Hotel Front Desk Clerk
Grand Cassino Mille Lacs
2023.02 - 2023.03
Casino Cage Cashier
Grand Casino Mille Lacs
2022.12 - 2023.02
Research Coordinator
University of Minnesota - Twin Cities
2000.07 - 2015.08
Bachelor of Arts - Sculpture And Native American Studies
University of Minnesota - Twin Cities
Associate of Arts - Liberal Arts And General Studies
North Hennepin Community College
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