TERI CARTER
Brooklyn,N.Y
Summary
Over 5 years of experience in providing amazing customer service. Excel at both oral and written communication. Enjoy resolving issues quickly and efficiently while creating a positive work environment. Talented in critical thinking and de-escalating conflict.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Integrated Tech Group
05.2019 - Current
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Maintained customer satisfaction while addressing customer needs and resolving concerns
- Scheduled and confirmed appointments for both company personnel and visitors
- Responded to customer inquiries with patience and positivity to establish an excellent first impression
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Library Page
Science Industry And Business Library
01.2016 - 05.2019
- Mitigated librarian workload by independently managing basic patron requests and locating materials
- Instructed students on research techniques and use of online resources
- Trained staff, students and faculty on the use of library technology
- Kept library shelves and printed materials well-stocked and organized according to established system
Sales Associate
Old Navy
01.2014 - 01.2015
- Maintained records related to sales, returns and inventory availability
- Analyzed and properly processed product returns
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Criminal Justice Management
John Jay College of Criminal Justice
New York, NY05.2019
Skills
- Microsoft Word
- MS Office proficiency
- Microsoft Excel
- Microsoft PowerPoint
- Interpersonal
- Issue and Complaint Resolution
- Clerical Support
- Excellent Communication
- Creative problem solving
Timeline
Customer Service Representative
Integrated Tech Group
05.2019 - Current
Library Page
Science Industry And Business Library
01.2016 - 05.2019
Sales Associate
Old Navy
01.2014 - 01.2015
Bachelor of Science - Criminal Justice Management
John Jay College of Criminal Justice
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