Teri Castillo
Altus,Oklahoma
Summary
Hospitality professional prepared to excel in managing front office functions. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Front Office Manager
Comfort Inn & Suites
Lawton, OK
06.2019 - 03.2024
- Managed front desk operations and supervised a team of 12 staff members
- Implemented guest feedback systems, improving satisfaction scores by 20%
- Reduced check-in times by streamlining room readiness process in coordination with housekeeping
- Trained staff in service excellence and complaint resolution techniques
Guest Services Supervisor
Holiday Inn Express
Altus, OK
05.2015 - 05.2019
- Supervised front desk operations and trained new hires in reservation software and guest interaction protocols
- Initiated cross-training program between departments to increase staff flexibility
- Received 'Employee Excellence Award' in 2018 for leadership during property renovations
Operations Assistant Manager
Red Roof Inn
Wichita Falls, TX
02.2005 - 04.2015
- Assisted in managing hotel operations, supervising up to 25 staff
- Helped transition front desk from manual to digital check-in system
- Coordinated with maintenance and housekeeping to improve service delivery time
- Led team in achieving highest regional customer satisfaction score in 2013
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT05.2028
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Microsoft Office Suite
- Operations management
- Team management
- Hospitality services
- Oral and writing communication
Timeline
Front Office Manager
Comfort Inn & Suites
06.2019 - 03.2024
Guest Services Supervisor
Holiday Inn Express
05.2015 - 05.2019
Operations Assistant Manager
Red Roof Inn
02.2005 - 04.2015
Bachelor of Science - Business Administration And Management
Western Governors University
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