Teri Chavez
Office Assistant ,Health Aide
San Bernardino,Ca
Summary
Proven to enhance office efficiency and customer satisfaction at San Bernardino City Unified School District, I bring a strong blend of administrative support and compassionate care. Leveraging skills in data entry and positive attitude, I excel in streamlining operations and fostering team cohesion, contributing significantly to workplace productivity and client service excellence. Dependable [Job Title] with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Office Assistant Health Aide
San Bernardino City Unified School District
San Bernardino, California
02.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Customer service to parents, staff, students, and other visitors to school site.
- Providing medical assistance to students and staff.
- Assisting students and staff with medication.
- Providing parents with health organizations available to them.
- Attending health services trainings and staff meetings.
- Enrolling students to school site. Checking immunizations, vision, dental, and hearing screenings.
- Recording health visits into database used by school district.
- Ordering supplies needed for health services, as well as office supplies needed.
- Making copies and laminating projects for staff.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting sensitive data from unauthorized access or disclosure.
- Recorded patient information by making entries in patient journal and notifying nursing supervisor of changing or unusual conditions.
- Used [Software] to maintain records of services performed and condition of patients.
- Monitored patient and reported on vital signs.
In Home Support Services-health Aide
IHSS Adult Services Program
02.2014 - Current
- Provided mobility assistance such as walking and regular exercising.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting sensitive data from unauthorized access or disclosure.
- Increased patient satisfaction with personalized attention to individual needs and preferences.
- Provided housekeeping and laundry services, shopped for food and served meals and snacks.
- Enhanced nutritional health by preparing meals according to dietary restrictions and preferences.
- Transported and accompanied patient to doctor visits or hospital.
- Provided emotional support during difficult times, fostering trust and positive relationships with patients.
- Monitored vital signs and reported changes in condition to medical staff, ensuring timely interventions
- Purchased, prepared, and served food for patients and other members of family by following special prescribed diets.
- Helped with general light housekeeping and transportation arrangements.
- Observed and reported on patient conditions and changes.
- Actively engaged patients in social activities for improved mental health.
- Coordinated transportation services for medical appointments or outings as needed ensuring punctuality and accessibility.
- Assisted patients in dressing, bathing and grooming.
- Educated patients on medication management, leading to better compliance and fewer adverse reactions.
- Administered medications as prescribed, reducing errors and ensuring proper dosing schedules were followed.
School Custodian
San Bernardino City Unified School Distric
02.2009 - 02.2023
- Checked in and stocked inventory throughout facility.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported vandalism or other damage to property to supervisor.
- Reduced maintenance costs by routinely inspecting and maintaining cleaning equipment for optimal performance.
- Improved outdoor appearance with regular groundskeeping duties such as lawn care, leaf removal, and snow removal when necessary.
- Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Completed routine floor stripping, sealing, and finishing.
- Contributed to school safety by promptly addressing and resolving potential hazards in hallways, stairwells, and entryways.
- Maintained positive relationships with coworkers by providing support in their tasks and sharing knowledge about best practices in custodial work.
- Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
- Ensured waste management efficiency by properly disposing of trash and recyclables according to regulations.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Streamlined communication between custodial staff through efficient task delegation and progress updates during team meetings.
- Maintained inventory of cleaning supplies and materials while staying within budget constraints set by the school administration.
- Upheld high standards of hygiene in food service areas through thorough cleaning practices that met health department guidelines.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
- Facilitated a secure campus atmosphere by locking doors after hours while following all security protocols laid out by administrators.
- Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition.
- Received recognition from administration for dedication to maintaining a clean and safe learning environment for students, faculty, and staff.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Operated buffers and burnishers to clean and polish floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
STS Worker-Disabled Adult Home Care
Pathway Inc.
04.2007 - 05.2022
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Provided mobility assistance such as walking and regular exercising.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting sensitive data from unauthorized access or disclosure.
- Increased patient satisfaction with personalized attention to individual needs and preferences.
- Provided housekeeping and laundry services, shopped for food and served meals and snacks.
- Enhanced nutritional health by preparing meals according to dietary restrictions and preferences.
- Entertained patients by reading aloud, playing cards and engaging in conversation.
- Transported and accompanied patient to doctor visits or hospital.
- Recorded patient information by making entries in patient journal and notifying nursing supervisor of changing or unusual conditions.
- Administered prescribed oral medications under written direction of physician or as directed by home care nurse.
- Purchased, prepared, and served food for patients and other members of family by following special prescribed diets.
- Helped with general light housekeeping and transportation arrangements.
- Observed and reported on patient conditions and changes.
- Actively engaged patients in social activities for improved mental health.
- Helped patient ambulate safely by teaching use of cane or walker.
- Coordinated transportation services for medical appointments or outings as needed ensuring punctuality and accessibility.
- Visited households to provide daily health care to patients.
- Assisted patients in dressing, bathing and grooming.
- Provided companionship and basic emotional or psychological support and engaged patient through conversation, games, and other forms of entertainment.
- Massaged patients and applied preparations and treatments such as liniment or alcohol rubs and heat-lamp stimulation.
- Assisted patients in and out of bed, automobiles and wheelchairs to bring patient to lavatory and up and down stairs.
- Educated patients on medication management, leading to better compliance and fewer adverse reactions.
- Accompanied ambulatory patients outside home as guide and companion.
- Assisted patient by providing personal services such as bathing, dressing and grooming.
- Supported physical therapy goals by assisting patients with prescribed exercises and mobility training.
- Cared for elderly, convalescent and handicapped patients in patient's home.
- Performed housekeeping tasks for a clean living environment conducive to healing.
- Educated patient and family on appropriate diet and exercise routines.
- Monitored patient condition by observing physical and mental condition, intake and output and exercise.
- Streamlined documentation processes, maintaining accurate records of patient progress and interventions.
- Assisted patient with mobility, physical therapy and exercises.
- Used [Software] to maintain records of services performed and condition of patients.
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Monitored patient progress and reported changes to healthcare professionals.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Answered patient inquiries and provided information about healthcare services.
- Obtained patient or family member authorizations for tests and procedures.
- Completed necessary reports and documentation on time and to specifications.
- Scheduled patients for appointments and maintained master calendar.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
School Cafeteria Worker
San Bernardino City Unified School District
09.2001 - 03.2011
- Increased efficiency by streamlining meal preparation processes and organizing workstations for optimal productivity.
- Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
- Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
- Managed cash handling procedures accurately balancing register drawers daily.
- Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
- Contributed to successful state health inspections by adhering to strict food safety guidelines and regulations.
- Organized bulk food storage areas to improve accessibility for faster meal prep times.
- Provided exceptional customer service through friendly interactions with students, addressing any concerns or questions they had about available menu items.
- Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
- Reduced food waste by effectively managing inventory, rotating stock, and monitoring expiration dates.
- Educated students on the importance of balanced diets, promoting healthy eating habits within the school community.
- Supported school initiatives by participating in events such as nutrition education programs and wellness fairs.
- Cleaned and sanitized surfaces, tools and equipment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked condiments, beverages and utensils per expected use levels.
- Served food according to temperature, safety and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Received and stored incoming supplies according to procedures.
- Prepared ingredients and recipe components ahead of time.
- Provided exemplary service to students, staff, and visitors.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Processed payments for orders and provided customers with change.
- Set up advertising signs and displays on shelves, counters and tables.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Job Coach Supervisor-Disabled Adult Training
Ability Counts Inc.
05.2000 - 10.2005
- Empowered entry-level job seekers by developing essential soft skills such as teamwork, problem-solving, time management, and adaptability through targeted coaching sessions.
- Increased awareness of job coaching services, conducting outreach and marketing activities
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to positive work environment by actively participating in team-building activities.
- Facilitated smoother communication channels by organizing regular team meetings.
- Oversaw the implementation of a cash handling system that streamlined financial transactions while reducing discrepancies significantly.
- Boosted employee retention rates through proactive communication, recognition of achievements, and fostering a positive work environment.
- Evaluated staff performance regularly, offering constructive feedback as necessary for continuous improvement efforts.
- Maintained strict adherence to health and safety regulations, ensuring a clean and safe environment for employees and customers alike.
- Successfully launched new menu items, drawing on customer feedback and market trends to drive increased sales.
- Crosstrained employees in various roles so they could efficiently perform multiple tasks during busy periods or staffing shortages.
- Enhanced team morale by providing regular training, feedback, and incentives for outstanding performance.
- Devised and executed employee incentive programs to drive sales growth and enhance overall team performance.
- Increased customer satisfaction by ensuring efficient snack bar operations and maintaining high-quality food and beverage offerings.
- Implemented effective cost control measures to maintain budgetary guidelines while maximizing profits.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Coordinated concession team, food preparation, and storeroom operations.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
CNA
Totally Kids Specialty HealthCare
08.1997 - 06.2001
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
High School Diploma -
Note Vista High School
Riverside 09.1991 - 06.1995
Skills
Customer Service
Data Entry
Administrative Support
File Maintenance
Positive Attitude
Clerical Support
Verbal Communication
Scheduling
File Organization
Documentation And Reporting
Inventory Management
Prioritizing Work
Dedicated Team Player
Certification
CPR-First Aide
Timeline
Office Assistant Health Aide
San Bernardino City Unified School District
02.2023 - Current
In Home Support Services-health Aide
IHSS Adult Services Program
02.2014 - Current
School Custodian
San Bernardino City Unified School Distric
02.2009 - 02.2023
STS Worker-Disabled Adult Home Care
Pathway Inc.
04.2007 - 05.2022
School Cafeteria Worker
San Bernardino City Unified School District
09.2001 - 03.2011
Job Coach Supervisor-Disabled Adult Training
Ability Counts Inc.
05.2000 - 10.2005
CNA
Totally Kids Specialty HealthCare
08.1997 - 06.2001
High School Diploma -
Note Vista High School
09.1991 - 06.1995
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