Teri Cooley
Peyton,CO
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Bakery Manager
T's Treats
Peyton, United States
09.2013 - Current
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Maintained cleanliness and hygiene in bakery premises.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced sales by promoting all products and assisting with creative menu selections.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 98% accuracy.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Personal Care Assistant
Top Care LLC
Peyton, United States
09.2013 - 06.2021
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored and assisted residents through individual service plans.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Used company software and databases to maintain records of services performed and patient conditions.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Maintained frequent supervision of residents unable to call for assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Ran errands for patients, did shopping and picked up other necessities.
- Assisted with daily living activities, running errands and household chores.
- Planned activities to encourage movement, stretching and strength building.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Scheduled and accompanied clients to medical appointments.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Conferred with supervisor to discuss patient condition and medical care.
Education
BBA - Business Administration And Management
Strayer University
Washington, DC 06.2020 - 08.2021
Associate of Applied Science - Bakery Science
Clark College
Vancouver, WA 08.2010 - 06.2012
Skills
Gluten-free baking
Baking equipment maintenance
Recipe creation and conversion
Employee scheduling
Well-versed in menu planning
Trained in folding ingredients
Proficient in fondant making
Food management experience
Recipe development
Raw materials knowledge
Workflow planning
Kitchen staff coordination
Recruitment
Scheduling
Strategic planning
Kitchen equipment operation and maintenance
Budgeting
Food plating and presentation
Safe food handling
Cost controls
Timeline
BBA - Business Administration And Management
Strayer University
06.2020 - 08.2021
Bakery Manager
T's Treats
09.2013 - Current
Personal Care Assistant
Top Care LLC
09.2013 - 06.2021
Associate of Applied Science - Bakery Science
Clark College
08.2010 - 06.2012