Teri Dasse
Sales & Business Development
Milwaukee,WI
Summary
Goal-oriented manager with distinguished experience in Hospitality Sales Operations and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
24
24
years of professional experience
Work History
Sales & Business Development
Benson's Restaurant Group
10.2024 - Current
Senior Manager, Event Sales & Club Membership
Bartolottas Restaurants
02.2024 - 10.2024
Director of Sales
Whirlyball
08.2023 - 02.2024
National Director of Event Operations
Parker Hospitality
01.2022 - 07.2023
- Oversee Private Events & Groups for all 11 locations
- Recruit, interview and hire employees and implemented mentoring program to promote positive feedback and engagement.
- Define clear targets and objectives and communicated to other team members.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Establish team priorities, maintained schedules and monitored performance.
- Evaluate employee performance and conveyed constructive feedback to improve skills.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Establish performance goals for employees and provide feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Private Dining Sales Manager
Gibsons Restaurant Group
06.2021 - 12.2021
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
Associate Events Director
DineAmic Hospitality
05.2017 - 03.2020
- Built and implemented cost reduction strategies and industry best practices, reduced event expenses and streamlined planning and delivery.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 10 team members and volunteers.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Implemented protocols and procedures to effectively manage planning process.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Monitored and controlled event expenditures to meet budgets.
- Developed detailed event reports, documenting all aspects of each event.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Developed and distributed event surveys to gather feedback and assess event success.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Produced concept plans for high-profile corporate meetings and events.
- Analyzed event costs to identify areas of improvement and cost savings.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
Director of Private Dining
Chicago Cut Steakhouse Restaurants
06.2012 - 05.2017
- Maintained exceptional standards of safety and sanitation in all areas.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Director of Sales & Catering
Evanston Golf Club
08.2011 - 06.2012
Sales Manager and Floor Manager
Ruth’s Chris Steak House
03.2008 - 08.2011
Relationship Manager
Fifth Third Bank
06.2007 - 03.2008
Private Dining Manager
Il Mulino Chicago
09.2006 - 07.2007
Director of Catering
Sunset Ridge Country Club
06.2001 - 09.2006
Education
Bachelor of Arts - Political Science
University of Illinois
Currently studying for CMP Certification - undefined
Skills
- Critical Thinking
- Excellent Communication
- Data Entry
- Written Communication
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Cultural Awareness
- Attention to Detail
- Organization and Time Management
- Training and Development
- Multitasking Abilities
- Self-Motivated
- Analytical and Critical Thinking
- Planning and Coordination
- Teamwork and Collaboration
- Event planning proficiency
- Event operations
- Business operations proficiency
Timeline
Sales & Business Development
Benson's Restaurant Group
10.2024 - Current
Senior Manager, Event Sales & Club Membership
Bartolottas Restaurants
02.2024 - 10.2024
Director of Sales
Whirlyball
08.2023 - 02.2024
National Director of Event Operations
Parker Hospitality
01.2022 - 07.2023
Private Dining Sales Manager
Gibsons Restaurant Group
06.2021 - 12.2021
Associate Events Director
DineAmic Hospitality
05.2017 - 03.2020
Director of Private Dining
Chicago Cut Steakhouse Restaurants
06.2012 - 05.2017
Director of Sales & Catering
Evanston Golf Club
08.2011 - 06.2012
Sales Manager and Floor Manager
Ruth’s Chris Steak House
03.2008 - 08.2011
Relationship Manager
Fifth Third Bank
06.2007 - 03.2008
Private Dining Manager
Il Mulino Chicago
09.2006 - 07.2007
Director of Catering
Sunset Ridge Country Club
06.2001 - 09.2006
Bachelor of Arts - Political Science
University of Illinois
Currently studying for CMP Certification - undefined
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