Teri Davis
Charlotte,NC
Summary
Proven leader in hospitality and customer service, adept at enhancing guest relations and ensuring quality assurance at Aloft Charlotte Uptown. Skilled in cleaning, sanitation, and managing supply orders, I significantly improved operational efficiency. My ability to foster team growth and resolve customer issues promptly has consistently elevated guest satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Housekeeping Supervisor/Inspector in Quality Assurance and Quality Control
Aloft Charlotte Uptown At The Epicentre
11.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Customer Service Representative
Frenzelit Inc.
02.2016 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Purchasing Agent
Delhaize Group
10.2008 - 10.2016
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Enhanced product quality by monitoring supplier performance and addressing non-compliance issues.
- Increased profitability by analyzing spend data and identifying opportunities for cost reduction.
- Managed and updated supplier database, improving data accuracy and accessibility.
Education
Associate of Applied Science - Human Services
Asheville-Buncombe Technical Community College
Asheville, NC05-2023
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Ordering cleaning supplies
- Quality assurance
Timeline
Housekeeping Supervisor/Inspector in Quality Assurance and Quality Control
Aloft Charlotte Uptown At The Epicentre
11.2023 - Current
Customer Service Representative
Frenzelit Inc.
02.2016 - 01.2017
Purchasing Agent
Delhaize Group
10.2008 - 10.2016
Associate of Applied Science - Human Services
Asheville-Buncombe Technical Community College
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