TERI DEROUIN
Kenduskeag,ME
Summary
Responsible and motivated Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.
Overview
40
40
years of professional experience
Work History
Office Manager Assistant
Bangor Pipe & Supply
Bangor, ME
03.2023 - Current
- Prepare information for annual open enrollment
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Administered payroll and maintained proper documentation of employee personnel.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Customer Service Specialist
Northern Light
Brewer, ME
08.2021 - 03.2023
- Updated GOLD database with order specifics and customer details, preferences and billing information.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Collected deposits or payments and arranged for billing.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service
Mountain Management Services
Chattanooga, TN
02.2021 - 07.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
Financial Assistance Customer Service Specialist
Northern Light
Brewer, ME
04.2019 - 07.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Ensured compliance with all applicable laws related to consumer protection regulations.
- Updated Credit Card Denial system with order specifics and customer details, preferences and billing information.
Medical Claims Specialist
Northern Light
Brewer, ME
12.2018 - 04.2019
- Maintained confidentiality of patients finances, records, and health issues, tracked all pending insurance and authorizations to resolve discrepancies and avoid revenue loss time
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Maintained accurate records of all claim activities for audit purposes.
- Inputted data into the system, maintaining accuracy of provider coding information and reported services.
- Ensured compliance with applicable federal and state laws governing healthcare payments.
- Reviewed denials, rejections, and underpayments from insurance carriers.
- Audited provider bills for accuracy before submission to insurance companies.
- Submitted and tracked medical claims to insurance companies via electronic or paper methods.
Skills
- Credit card processing
- Insurance Claims
- Workers Compensation
- Office Management
- Bookkeeping
- Administrative Support
- HIPAA
- Banking Operations
- Customer Relations
References
References available upon request.
Timeline
Office Manager Assistant
Bangor Pipe & Supply
03.2023 - Current
Customer Service Specialist
Northern Light
08.2021 - 03.2023
Customer Service
Mountain Management Services
02.2021 - 07.2021
Financial Assistance Customer Service Specialist
Northern Light
04.2019 - 07.2020
Medical Claims Specialist
Northern Light
12.2018 - 04.2019
Similar Profiles
Jachob LutzJachob Lutz
Leadperson at Steel and Pipe SupplyLeadperson at Steel and Pipe Supply
NATHAN STOCKTONNATHAN STOCKTON
Operations Manager at Sutherland Pipe & Supply, LLCOperations Manager at Sutherland Pipe & Supply, LLC
Allen MeeksAllen Meeks
Lead Warehouse Worker/ Warehouse Manager at Kenny Pipe & SupplyLead Warehouse Worker/ Warehouse Manager at Kenny Pipe & Supply
Ryan GibbsRyan Gibbs
Equipment Manager at Northeast PavingEquipment Manager at Northeast Paving
Jennifer GibbsJennifer Gibbs
Clinical Professional Development Practitioner at Northern Light Eastern Maine Medical CenterClinical Professional Development Practitioner at Northern Light Eastern Maine Medical Center