Teri Dixon

• Perform at a competent level and work collaboratively in the Non-VA Care Coordination coordinated care delivery model, specifically in support of the MISSION Act and Community Care Network programs.
• Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner.
• Perform scheduling, canceling, re-scheduling of patient appointments and or consults.
• Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies.
• Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
• Responsible for maintaining/scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, and transmittal of schedules 3rd Party
• Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
• Updates and verifies demographic information.
• Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff.
• Maintains patient's confidential records, copies, and file documentation.
• Scans and enters information into VISTA, CPRS.ISS,ICB,VSSC,CTM.
• Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA policy. Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion.
• Follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement that the employee signs.
• Analyzes situations to determine what decisions can be made or if advise of higher authority is needed.

• Answering incoming phone calls; scheduling appointments; greeting patients and family members; and collecting co-payments.
• Registering patients and ensuring their demographic and insurance information is accurate.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.

• Administering medications
• Collecting a patient’s medical history
• Preparing the patient for their examination
• Measuring vital signs, like temperature and blood pressure
• Assisting the gynecologist or obstetrician during appointments
• Explaining to the patient what will happen during their exam, treatment, or procedure
• Performing laboratory tests like electrocardiograms (EKGs), sample collections, or blood draws
• Providing information to the patient about their medications, special diets, or anything else they’ve been prescribed
• Scheduling appointments
• Answering emails and phone calls
• Welcoming patients at the front desk
• Coordinate laboratory services, hospital admissions, and insurance information
• Utilizing computer programs to update medical records and handle billing and bookkeeping
• Managed electronic health records, ensuring accuracy and confidentiality of patient information.

• Data entry, filing, and faxing or emailing documents.
• Scheduling and confirming patient appointments.
• Answering telephone calls and inquiries.
• Obtaining consent forms from patients.
• Recording the special needs of patients.
• Creating and maintaining all records of charts and EMR.
• Documenting and distributing all clinical correspondence of patients.
• Reviewing a patient’s medical history.
• Recording patient vital signs, height, and weight.
• Preparing and collecting lab specimens for testing.
• Providing follow-up consultations to patients.
• Assisting dermatologists during physical examinations.
• Documenting physical examination findings.
• Ensuring all supplies, exam rooms, and treatment rooms are properly sanitized and stocked.
• Assisting nurses and patients with procedures.
• Administering injections as specified by the dermatologist.
• Preparing patients for surgical procedures, including skin tag removal, excisions, chemical peels, and biopsies.
• Assisting dermatologists with cosmetic procedures, including laser treatment, and Botox.
• Handing tools and equipment to the dermatologist during surgeries and procedures.

Participate in the admission and discharge process of patients

• Make sure that patient rooms adhere to sanitation, safety and health regulations
• Assist patient with their everyday activities (eating, clothing, bathing etc.)
• Monitor patient's state and check their vital signs,
• Assessed patient vital signs and reported changes to nursing staff.
• Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
• Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
• Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.

• Schedule appointments, answer phones,help customers, operate cashier
• Position was seasonal.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promptly responded to inquiries and requests from prospective customers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Implemented and developed customer service training processes.

• Responsibilities
• Greet customers. Answer phone & transfer calls. Do money orders. Assist customers with paying bills, and do returns & exchanges. Maintain a clean work area by putting away returns cleaning counter tops and computers.
• Accomplishments
• Make Customer Service very enjoyable. Customers look forward to coming in my line to pay bills or do returns and leave happy.
• Skills Used
• Professionalism .
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Responsibilities
• Make sure customers were happy.Made sure store was clean.Communicate with employees.operate cash register.Answer phone calls.Placed food orders.Assist cooks when it got busy.Count registers at the end of shift.Help take food to tables if employees were overwhelmed.
• Accomplishments
• Customers always left happy and satisfied.
• Skills Used
• Professionalism. Great Attitude. Be the best at whatever you do.

• Responsibilities
• Answer phones. Used fax machine. Take payments. Schedule appointments. Set up & Schedule meetings. Drop documents off at courthouse. Check mail at the post office for staff. Type up paper work for upcoming court hearings. Explain to customers the fees & type of services the lawyer practice in.
• Accomplishments
• Gained great experience in the law .Had great compliments everyday about my good work and communication skills.
• Skills Used
• Professionalism. Communication skills. Typing Skills, Neatness, Multitasking.