Teri Draeger

• Work within the Department of Revenue & Collections to assist customers and oversee Accounts Receivable activities
• Maintain accurate records and compile data from various sources to be presented to Administrative Services
• Training for cash management for the City
• Help residents and business owners with making incoming payments to the City for citations, parking permits, etc
• Provide public counter help for business transient and utility taxes, citation contests, construction utility payments
• Balance cash registers and prepare daily deposit records for internal accounting as well as deposits for the bank
• Process checks with a high degree of accuracy for other departments within the City
• Reconcile and audit accounts for accuracy
• Exercise independent judgment in researching and solving problems
• Provide technical guidance to city staff
• Assist Transportation Department with special projects
• Process revenue for Police and point of contact with alarm, special events, and ABC invoices
• Process payments for parking citations, prepare parking citation contests, schedule hearings, update Citrix System, and communicate effectively with citizens
• Point of contact for Parking Citation contests, refunds, guidance and updating new owner/lessee/rental information.

• Oversee many key aspects of office management and business administration, including accounting, appointment scheduling, shipping/receiving, logistics, customer service, and quality assurance
• ADP Payroll processing for Staff
• Hold financial responsibilities such as reconciling credit card payments, entering travel expenses, accounts payable (AP) & receivable (AR) for the online store, managing and tracking bank deposits and purchase orders
• Respond to customer and vendor inquiries, quotes, and bids; communicate with internal service/sales teams to resolve issues and answer questions regarding event scheduling and location details
• Schedule and track shipments of supplies for trade shows and other events to destinations within and outside of the U.S
• Closely monitor shipments for quality while in transit
• Provide accurate, detailed and organized documentation to properly invoice the client
• Purchase supplies and materials from vendors; receive shipments and verify contents to ensure consistency
• Research and communicate cross-functionally to prepare accurate and mutually beneficial proposals for prospective clients
• Provide details such as product information, samples, and pricing to win bids
• Maintain a consistently accurate and well-organized inventory of products, supplies, and other materials
• Receive event product orders via www.avtradeshows.com; pick, pack, and ship items to meet specifications
• Assist in-person at various internal and external company projects and special events as needed.

• Assisted with accounts payable (AP) tasks such as processing invoices, purchase orders, and Cal-card reconciliation
• Assisted in processing payroll data, reconciliation and various audits to ensure payroll accuracy
• Reconciled travel expenditures with trip reports to ensure compliance with County guidelines
• Provided clerical support in all areas and completed special assignments.

• Trained to dispatch for Santa Clara County Sheriff, Fire, and EMS, directing the appropriate emergency resources to emergency scenes
• P.O.S.T.-Certified and possesses basic working knowledge of both CAD (computer-aided dispatch) and radio dispatch
• Completed and passed background check, psychological evaluation, polygraph, and PHQ (personal history questionnaire)
• Allocated emergency resources to situations according to information from callers
• Maintained clear communication with callers to monitor escalating situations
• Provided First Aid instructions as necessary
• Monitored and communicated with dispatched units to gauge and track their responses
• Memorized all 10 codes and PC codes.

• Provided secretarial and clerical support to School Administrative Assistant and other staff on an as-needed basis
• Assisted with teaching and supervising students
• Maintained safe learning environments; built self-esteem.

• Provided excellent customer service and support to external clients as well as internal colleagues and other stakeholders
• Processed on-line orders and managed shipments
• Processed returns and credits
• Resolved inquiries via phone, email, and social media
• Kept apprised of event dates and order deadlines.

• Supported the daily operational needs of the Business Office, including finance/accounting and membership needs
• Facilitated financial processes including cash drawer reporting, bank deposits, and petty cash handling
• Maintained and updated membership records, collected debts, and researched and resolved billing issues
• Accounts payable for all food and beverage.

• Greeted and served customers' various needs with a high level of customer service and a positive attitude
• Performed daily maintenance duties including stocking, display setup and re-merchandising, price adjustments and markdowns, inventory transfers, special orders, and light cleaning as necessary
• Greeted members in an inviting manner and built relationships using excellent communication skills.

Payroll Specialist - Per Diem

Accounts Payable Specialist including Payroll