Teri Ewing
Summary
Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
Work History
Sales Associate
Gardner White Furniture
06.2021 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Food Service Worker/ Ware wash
University of Michigan Hospital
09.2018 - 06.2021
- Delivering patient food trays in a timely manner
- Verifying patient names and birthdates
- Helping set up food trays in the room
- Scrapping and cleaning the food retrieval carts in ware wash.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Host/Server
Black Rock
12.2017 - 06.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Concessions Supervisor
Sodexo
09.2010 - 12.2019
- Taking stock inventory for 2-3 concessions stands at the University of Michigan football games, overseeing the groups that work the stands.
- Improved customer satisfaction by efficiently managing concession stand operations and addressing customer concerns promptly.
- Streamlined inventory management for accurate stock levels and minimized waste, resulting in cost savings.
- Maintained a clean and organized work environment, adhering to health and safety regulations for optimal food handling practices.
- Boosted teamwork among employees by fostering open communication channels and promoting collaboration on tasks.
- Addressed equipment issues promptly, coordinating repairs or replacements as needed to minimize downtime at the concession stand.
- Conducted regular meetings with staff to discuss performance metrics, address concerns or suggestions for improvement, fostering a positive work culture.
Kitchen Manager
Chartwells
10.2015 - 08.2018
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
Front Desk Clerk/Night Auditor
Days Inn
09.2014 - 10.2015
- Checking guests in and out of the Hotel
- Providing excellent customer service to all who stay at the Hotel
- Running the night audit
- Iin charge of preparing breakfast for the guest in the morning.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Child Watch Shift Lead
YMCA Child Watch
02.2012 - 07.2014
- Providing fun and safe care to children ages 6mons-11yrs old, With sensory and arts and crafts for the children to partake in, greeting parents as they come in and drop off
- Training all new employees in the routine of Child Watch.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for parents and their children.
Education
No Degree -
Eastern Michigan University
Ypsilanti, MIHigh School Diploma -
St. Gregory High School
Chicago, IL06.2008
Skills
- Early Childhood Development
- Computer Programs: Microsoft Office, Power Point, Excel & Mac, Social Network Operation Systems
- Cash Register Trained: McDonald's/ Food Service Equipment: Deep Fryer and grills
- Product Sales
- Payment Processing
- Order Processing
- Customer Service: Receptionist, answering phones and appointment scheduling/Medical Records: Filing and Retrieving Medical Records
- TIPS: Certified in December of 2018
- Upselling
References
Furnished upon request
Affiliations
- Knitting, social media, Dancing
Timeline
Sales Associate
Gardner White Furniture
06.2021 - Current
Food Service Worker/ Ware wash
University of Michigan Hospital
09.2018 - 06.2021
Host/Server
Black Rock
12.2017 - 06.2021
Kitchen Manager
Chartwells
10.2015 - 08.2018
Front Desk Clerk/Night Auditor
Days Inn
09.2014 - 10.2015
Child Watch Shift Lead
YMCA Child Watch
02.2012 - 07.2014
Concessions Supervisor
Sodexo
09.2010 - 12.2019
No Degree -
Eastern Michigan University
High School Diploma -
St. Gregory High School
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