Teri Farris
Sneads,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Body Shop Office Manager
CHIPOLA FORD
03.2022 - Current
- Streamlined office processes by implementing efficient document management systems and reducing paperwork.
- Improved customer satisfaction by addressing concerns promptly, providing timely updates on vehicle repairs, and ensuring high-quality service.
- Coordinated with technicians and estimators to ensure accurate and timely completion of repair jobs, leading to increased customer trust.
- Enhanced communication between departments by organizing regular meetings and promoting open dialogue regarding workflow improvements.
- Enhanced customer loyalty by implementing a follow-up system to gather feedback and address any post-repair concerns in a timely manner.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Interacted well with customers to build connections and nurture relationships.
- Call customers to set up drop off appointment to start repair process.
- Order paint materials and supplies, mix paint, and help with the prep to paint process.
FARM HAND
FORRESTOR PRODUCE
01.2019 - 03.2022
- Enhanced crop yields by implementing efficient irrigation techniques and proper fertilization methods.
- Assisted in the improvement of farm operations by maintaining detailed records of planting, harvesting, and equipment maintenance.
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
- Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Fostered a safe work environment while operating heavy machinery by following established safety protocols and attending regular training sessions.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Performed regular maintenance to keep farm equipment in safe working order.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Repaired farm equipment, completing both emergency, and preventive maintenance quickly and accurately.
- Operated tractors and self-propelled machinery to plow and fertilize soil.
- Used grease guns and oil cans to lubricate and adjust farm equipment.
- Used [Type] tractor to improve harvesting of [Type] crops.
- Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
Body Shop Office Manager
CHIPOLA FORD
12.2015 - 06.2017
- Streamlined office processes by implementing efficient document management systems and reducing paperwork.
- Improved customer satisfaction by addressing concerns promptly, providing timely updates on vehicle repairs, and ensuring high-quality service.
- Coordinated with technicians and estimators to ensure accurate and timely completion of repair jobs, leading to increased customer trust.
- Developed strong relationships with insurance companies, resulting in expedited claim processing and faster turnaround times for customers.
- Implemented an appointment scheduling system that enhanced time management and optimized resources allocation within the body shop.
- Served as the primary point of contact for vendors, negotiating contracts and ensuring timely delivery of goods and services.
- Enhanced customer loyalty by implementing a follow-up system to gather feedback and address any post-repair concerns in a timely manner.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Supervised and managed shop operations and tasks.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Developed strong relations and partnerships with [Type] vendors and insurance companies to facilitate productive business dealings.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Bachelor of Science - Criminalistics And Criminal Science
Everest University Online - Tampa
Seffner, FL05.2017
Associate of Science - Criminal Justice
Everest University Online - Tampa
Seffner, FL05.2015
High School Diploma -
SNEADS HIGH SCHOOL
Sneads, FL05.2006
Skills
- Maintaining confidentiality
- Employee Motivation
- Marketing knowledge
- Reports generation and analysis
- Workflow Coordination
- Business relationships
- Financial Management
- Administrative Management
- Customer Service Management
- Data Management
- Department Oversight
- Data Analysis
- Organizational Skills
- Attention to Detail
- Professionalism
- Reliability
- Delegating Work
- Customer Service
- Customer Relations
- Teamwork and Collaboration
- Excellent Communication
- Time management abilities
- Multitasking Abilities
- Operations Oversight
- Calendar Management
- Scheduling
- Strategic Planning
- Problem-Solving
- Decision-Making
- Desktops, Laptops, and Mobile Devices
- Problem-solving abilities
- ESTIMATING SYSTEM
Timeline
Body Shop Office Manager
CHIPOLA FORD
03.2022 - Current
FARM HAND
FORRESTOR PRODUCE
01.2019 - 03.2022
Body Shop Office Manager
CHIPOLA FORD
12.2015 - 06.2017
Bachelor of Science - Criminalistics And Criminal Science
Everest University Online - Tampa
Associate of Science - Criminal Justice
Everest University Online - Tampa
High School Diploma -
SNEADS HIGH SCHOOL
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