Teri Faulkner
Portage,IN
Summary
Motivated Business Professional bringing:
12 Years of Office Management/Secretarial Skills
9 Years Of Small Business Entrepreneurial HBV skills
Dedicated and personable with extensive experience in managing administrative and sales operations and personnel.
Well-versed in training, educating, motivating and supporting staff members.
Encourager and managing any analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations skills and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Caregiver/Homeschooling Mom/Business Owner/Operator
Myself
06.2013 - Current
- Overseeing and Implementing all Caregiving needs for both my parents & daughter with UC
- Meal Prep & Cooking and all household cleaning
- All transportation to & from Medical Appts
- All Financials as far as Bill paying, Medical Equipment and any stints in Medical Rehab Facilities
- Personal Hygiene Care
- Homeschooling my daughter
- Transporting her to any and all University Of Chicago Appointments, Surgeries, Physical Therapy
- Running Small Business (HBV) SafeServ Certified
Secretary
PTS Schools
06.2009 - 06.2013
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
- Composed inter-office correspondence and provided product and service information to customers.
- Offered technical support and troubleshot issues to enhance office productivity.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Screened visitors and issued badges to maintain safety and security.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Office Manager
Madison Center
07.2005 - 06.2009
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Portage High School
Portage, IN06.1988
Skills
- Effective Communicator
- Leadership and People Development
- Multitasker
- Work well alone or with others
- Computer literate
- Organized with Paperwork,Filing, Scheduling
- Payroll
- Compassionate to Elderly & Special Needs
- Management Skills
Accomplishments
Small Business Owner for 9 years(HBV Baker/Farmer's Market )
ServSafe Certified
Co-Owner Holliewood Doo Doo Adevntures LLC with my daughter for 10 years
4-H Leader & Volunteer & Judge for 8 years
Certification
ServSafe Certification for HBV
Cooking & Baking, Reading, Crocheting, Concerts, Travel
My passion is Cooking & Baking.
I learned by "The School Of My Mama" whom was an excellent Cook
Challenging myself to create and be innovative in new recipes or trying new things or spices for everyone's pallets and expand my knowledge,
My Business now is primarily Desserts and what is allowed by PCHD.
On my own time I cook for Friends, Neighbors, Families to test out new recipes.
I enjoy Auto Biographies and perusing Cookbooks like novels because I collect them
When I can I crochet baby caps for local newborns in the local hospitals and it is actually relaxing.
Timeline
Caregiver/Homeschooling Mom/Business Owner/Operator
Myself
06.2013 - Current
Secretary
PTS Schools
06.2009 - 06.2013
Office Manager
Madison Center
07.2005 - 06.2009
High School Diploma -
Portage High School