Teri Folkner
Amarillo,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Texas Parks And Wildlife - State Park Division
Canyon , TX
02.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
Housekeeping Supervisor
Rick Mendoza Realtors
Amarillo, TX
08.2018 - 09.2024
- Maintain cleanliness of 12 Airbnb properties, Supervise a crew of 5 to ensure high customer satisfaction, restock goods, place orders for Items that are running low, inspect each property for broken fixtures/ etc.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Office Clerk III
BSA Advanced Wound Care
Amarillo, TX
09.2015 - 11.2016
- Copying and scanning medical records into the EHR system, checking in/out patients, verifying insurance, calling other physicians offices for records, etc
- Entered patient information into the electronic health record system.
- Provided customer service support via phone calls or in person when required.
- Answered questions from patients regarding their accounts or other general inquiries related to clinic services.
- Verified insurance coverage and obtained prior authorizations for procedures as needed.
- Greeted patients and collected patient information, including medical history.
Office Clerk II
BSA Amarillo Diagnostic Clinic
Amarillo, TX
08.2014 - 09.2015
- Checking pts in/out, answering multiline phone systems, taking pts to labs and other ancillary testing, ordering labs and rays
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Medical Receptionist
Dr. James Hale
Amarillo, TX
12.2012 - 08.2014
- Answering multiline phone system, scheduling, collecting copays, verifying insurance
Program Coordinator
Caprock Home Health Services
Amarillo, TX
08.2011 - 12.2012
- Administrative home health duties, get PHC and CBA clients approved for home mods, setting up new attendants with clients for home care
Health Unit Coordinator
Cardiology
Amarillo, TX
01.2009 - 08.2011
- Ordering labs, tests, etc for the cardiology unit of the hospital
- Preparing charts for new admits to the floor.
Patient Service Specialist
Family Medicine
Amarillo, TX
05.2007 - 01.2009
- Scanning and copying medical records into EHR
- Answering multiline phone systems
- Pulling patients charts for appts, filing paperwork under appropriate tabs in charts.
Cytology Tech
Amarillo Pathology Associates
Amarillo, TX
05.1997 - 01.1999
- Preparing slides for pathologist
- Data entry.
Custodian
Cal Farley's Boys Ranch
Boys Ranch, TX
08.1996 - 05.1997
Receptionist/Housekeeper
FSW Cattle Company
Wildorado, TX
05.1994 - 08.1996
Waitress
Jesse's Cafe
Wildorado, TX
02.1991 - 05.1994
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Provided accurate change for cash transactions using a cash register system.
Education
Associate of Science - Criminal Justice
Amarillo College
Amarillo, TX05-2012
Bachelor of Science - Sociology And Criminal Justice
West Texas A&M University
Canyon, TXSkills
- Data Entry
- Inbound and Outbound Calling
- Data Collection
- Complaint resolution
- Typing proficiency
- Conflict Resolution
- Office equipment proficiency
- Customer Education
- Active Listening
- Clerical Support
- Microsoft Excel
- Payment Processing
- Microsoft PowerPoint
- Multi-Task Management
- Customer Relations
- Sales closing
- Customer Service
- Client Relations
Affiliations
Hiking, Backpacking, Travel
References
References available upon request.
Timeline
Customer Service Representative
Texas Parks And Wildlife - State Park Division
02.2023 - Current
Housekeeping Supervisor
Rick Mendoza Realtors
08.2018 - 09.2024
Office Clerk III
BSA Advanced Wound Care
09.2015 - 11.2016
Office Clerk II
BSA Amarillo Diagnostic Clinic
08.2014 - 09.2015
Medical Receptionist
Dr. James Hale
12.2012 - 08.2014
Program Coordinator
Caprock Home Health Services
08.2011 - 12.2012
Health Unit Coordinator
Cardiology
01.2009 - 08.2011
Patient Service Specialist
Family Medicine
05.2007 - 01.2009
Cytology Tech
Amarillo Pathology Associates
05.1997 - 01.1999
Custodian
Cal Farley's Boys Ranch
08.1996 - 05.1997
Receptionist/Housekeeper
FSW Cattle Company
05.1994 - 08.1996
Waitress
Jesse's Cafe
02.1991 - 05.1994
Associate of Science - Criminal Justice
Amarillo College
Bachelor of Science - Sociology And Criminal Justice
West Texas A&M University
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