Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Texas Parks And Wildlife - State Park Division
Canyon , TX
02.2023 - Current
Provided exceptional customer service to ensure customer satisfaction.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained a high level of professionalism when dealing with difficult customers.
Answered customer inquiries and provided accurate information regarding products and services.
Implemented innovative methods for streamlining the customer service process.
Provided excellent customer service to resolve customer complaints in a timely manner.
Developed positive relationships with customers through friendly interactions.
Developed strong relationships with customers by providing personalized assistance and support.
Answered inbound calls, chats and emails to facilitate customer service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong customer relationships to encourage repeat business.
Updated databases with new and modified customer data.
Collected deposits or payments and arranged for billing.
Housekeeping Supervisor
Rick Mendoza Realtors
Amarillo, TX
08.2018 - 09.2024
Maintain cleanliness of 12 Airbnb properties, Supervise a crew of 5 to ensure high customer satisfaction, restock goods, place orders for Items that are running low, inspect each property for broken fixtures/ etc.
Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Office Clerk III
BSA Advanced Wound Care
Amarillo, TX
09.2015 - 11.2016
Copying and scanning medical records into the EHR system, checking in/out patients, verifying insurance, calling other physicians offices for records, etc
Entered patient information into the electronic health record system.
Provided customer service support via phone calls or in person when required.
Answered questions from patients regarding their accounts or other general inquiries related to clinic services.
Verified insurance coverage and obtained prior authorizations for procedures as needed.
Greeted patients and collected patient information, including medical history.
Office Clerk II
BSA Amarillo Diagnostic Clinic
Amarillo, TX
08.2014 - 09.2015
Checking pts in/out, answering multiline phone systems, taking pts to labs and other ancillary testing, ordering labs and rays
Provided exceptional customer service to ensure customer satisfaction.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Deputy Regional Director, Region 1 at Texas Parks and Wildlife Department, State ParksDeputy Regional Director, Region 1 at Texas Parks and Wildlife Department, State Parks