Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teri Gage

Tallahassee,FL

Summary

Dynamic customer service professional with a proven track record at Pilot Catastrophe, excelling in complaint resolution and administrative support. Recognized for implementing effective training processes and enhancing client satisfaction through critical thinking and proactive communication. Skilled in report generation and task prioritization, consistently surpassing team goals.

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

39
39
years of professional experience

Work History

Customer Service Representative

Pilot Catastrophe
04.2012 - 11.2022
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Implemented and developed customer service training processes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Office Administrative Assistant

Kelly Services
02.1987 - 02.1992
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Unit Secretary

Mt Sinai
01.1984 - 01.1986
  • Managed incoming calls and directed to appropriate department.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Enhanced office productivity by handling high volume of callers per day.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Monitored inventory levels and advised management of need for replenishment.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Education

No Degree - Medical Secretary

Sawyer Business College

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Report transcription
  • Documentation
  • Task prioritization
  • Report generation
  • Customer service
  • Document control
  • Administrative support
  • Critical thinking

Timeline

Customer Service Representative

Pilot Catastrophe
04.2012 - 11.2022

Office Administrative Assistant

Kelly Services
02.1987 - 02.1992

Unit Secretary

Mt Sinai
01.1984 - 01.1986

No Degree - Medical Secretary

Sawyer Business College

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