Teri Gentry
Denton
Summary
Administrative Assistant with proven expertise in enhancing operational efficiency and delivering exceptional customer service. Skilled in data entry and records management, I excel at building strong client relationships and ensuring confidentiality. Recognized for improving document organization and streamlining office processes, contributing to a more productive work environment.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
PNP Center
10.2020 - Current
- Coordination of patient's medical records, gathering information from many professionals. Editing reports from technicians and doctors.
- Daily reports on lab kits, staff inventory and supplies.
- Answer phone calls and return email or voice mail inquiries to the clinic. Provide potential patients with clinic information and insurance procedural codes.
Administrative Assistant
PNP Center
07.2010 - 09.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems, including providing patient testing schedules and insurance billing reports for multiple rehab facilities.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Transportation Specialist
Cargill Meat Solutions Corporation
07.2000 - 06.2009
- Coordinated schedules and communicated changes to customers. Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Enhanced transportation efficiency by optimizing route planning and scheduling. Worked with service providers to resolve issues and correct delays. Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Facilitated employee training programs, fostering a culture of continuous improvement within the transportation department.
Education
Bachelor Of Applied Arts And Science - Animal Science
Texas Tech University
Lubbock, TX05.2000
Skills
- Customer service
- Data entry, file organization, documentation, and recordkeeping
- Computer skills/proficiency: Microsoft Word, Outlook, and Excel
- Office administration support
- Customer and client relations
- Dedicated team player
- Verbal communication
Timeline
Administrative Assistant
PNP Center
10.2020 - Current
Administrative Assistant
PNP Center
07.2010 - 09.2013
Transportation Specialist
Cargill Meat Solutions Corporation
07.2000 - 06.2009
Bachelor Of Applied Arts And Science - Animal Science
Texas Tech University
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