Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Theresa Girkin

Lady Lake

Summary

Dynamic Office Manager at JF Baker's Sons Roofing with expertise in payroll administration and employee training. Proven track record in enhancing operational efficiency and fostering strong customer relations. Adept at policy development and conflict resolution, driving team collaboration to achieve organizational goals. Committed to delivering exceptional administrative support and maintaining high standards.

Overview

23
23
years of professional experience

Work History

Office Manager

JF Baker's Sons Roofing
Columbus
04.2022 - Current
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Oversaw office supplies inventory and ordered necessary materials.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients, and assisted with past-due payments.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties, such as reconciling bank statements.
  • Maintained communication with clients regarding service inquiries and scheduling.
  • Maintained filing system for records, correspondence and other documents.
  • Managed office inventory and placed new supply orders.
  • Entered daily invoices with in-house accounting software.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • Developed and implemented office policies and procedures.
  • Managed, scheduled and coordinated office functions and appointments for employees.

Regional Operations Manager

Feazel
New Albany
10.2020 - 04.2025
  • Managed daily operations across multiple regions to improve efficiency and service.
  • Oversaw staff training programs to enhance team performance and operational knowledge.
  • Developed and implemented standard operating procedures for consistent operations.
  • Facilitated communication between teams to ensure alignment on project goals.
  • Oversaw hiring process for new employees in order to ensure compliance with company standards.
  • Developed training programs designed to enhance employee knowledge of operational processes and procedures.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Created performance reviews for staff members based on established criteria.
  • Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
  • Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
  • Recruited and trained employees to enable adherence to common standards and procedures.
  • Conducted regular meetings with staff members to discuss progress, challenges, and goals.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Middle School Teacher

Holy Cross Elementary
Covington
01.2003 - 06.2012
  • Designed engaging lesson plans aligned with curriculum standards.
  • Implemented classroom management strategies to maintain a positive learning environment.
  • Facilitated group discussions to encourage student participation and collaboration.
  • Assessed student progress through regular quizzes and feedback sessions.
  • Integrated technology into lessons using educational software and online resources.
  • Communicated effectively with parents regarding student performance and behavior.
  • Collaborated with colleagues to develop interdisciplinary projects and activities.
  • Created and maintained orderly, well-managed and stimulating classroom environment.
  • Adapted instructional materials based on individual student needs or interests.
  • Provided individualized support for special education students who required extra assistance.
  • Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
  • Managed student records including attendance, grades, and test scores.
  • Organized field trips to enhance classroom instruction.
  • Attended professional development workshops to stay current on best practices in teaching methodology.
  • Enforced disciplinary policies while maintaining a respectful atmosphere within the classroom.
  • Planned weekly masses.
  • Participated in parent-teacher conferences to discuss individual student progress.
  • Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
  • Led students through safety procedures for active shooter and fire drills.

Education

Bachelor of Arts - Middle School Education

Thomas More College
Edgewood, KY
12-2002

Skills

  • Payroll administration
  • Invoice processing
  • Inventory management
  • Employee training
  • Policy development
  • Bookkeeping
  • Data entry
  • Team collaboration
  • Time management
  • Conflict resolution
  • Communication skills
  • Office management
  • Account reconciliation
  • Clear oral/written communication
  • Financial accounting
  • Human resources
  • Customer relations
  • Administrative support
  • Scheduling
  • Supply management
  • Scheduling and calendar management
  • Document management
  • Payroll processing
  • Staff training
  • Clerical support
  • Billing
  • Organizational skills
  • Mail handling

References

References available upon request.

Timeline

Office Manager

JF Baker's Sons Roofing
04.2022 - Current

Regional Operations Manager

Feazel
10.2020 - 04.2025

Middle School Teacher

Holy Cross Elementary
01.2003 - 06.2012

Bachelor of Arts - Middle School Education

Thomas More College

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