Teri Gonzalez
Summary
Adept at HIPAA compliance and customer service, I enhanced patient satisfaction and streamlined registration processes at RADNET INC. Leveraging expertise in insurance verification and empathy, I successfully fostered trust and efficiency. My dedication to patient confidentiality and skillful multitasking led to significant improvements in clinic operations. Hardworking and passionate job seeker with strong organizational skills. Organized Patient Service Representative with 20 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
RADNET INC
05.2004 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Developed and implemented customer service policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Education
Associate of Science - MEDICAL BILLING
Chaffey College
Rancho Cucamonga, CA05.2003
High School Diploma -
Alta Loma High School
Rancho Cucamonga, CA06.1992
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Patient Intake
- Payment Collection
- Patient greeting
- Medical insurance
- Healthcare industry understanding
- Multitasking and Organization
- Patient Registration
- Patient check-in
- Registration and Admissions
- Payment Processing
- Information Collection
- Referral Coordination
- Punctual and Hardworking
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Reliability and Dedication
- Gathering Information from Patients
Timeline
Patient Service Representative
RADNET INC
05.2004 - Current
Associate of Science - MEDICAL BILLING
Chaffey College
High School Diploma -
Alta Loma High School
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