Teri Gooden
Office Administrator
Grand Junction,CO
Summary
Experienced with managing customer inquiries and support tasks efficiently. Utilizes problem-solving skills to address and resolve issues promptly. Track record of maintaining effective communication and strong organizational abilities in support roles.
Overview
10
10
years of professional experience
Work History
PSE Clerk
United States Postal Service, USPS
08.2024 - Current
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
Security Officer Level 2 unarmed
Priebe Security Services
04.2024 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Office Manager
Rebound Holdings Professionals
10.2023 - 04.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established team priorities, maintained schedules and monitored performance.
Merchandising Manager
Hobby Town Waco
03.2023 - 10.2023
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
CO5- Transportation Officer
Texas Department of Criminal Justice
08.2020 - 03.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Transported inmates in bus to new housing assignments with proper search, restraint application and verification of identity.
- Supervised inmates in crisis at correctional facility and at hospital.
Outside lawn and garden associate
Lowes
02.2020 - 08.2020
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Continuously updated personal knowledge on new lawn care products and techniques, ensuring the most accurate and up-to-date information was provided to customers.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Helped customers choose optimal trees, shrubs, and flowers based on current needs.
- Located desired items by checking with sister locations and other departments.
Correctional officer 5
Texas Department of Criminal Justice
04.2015 - 02.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed files and records for inmates and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall productivity through effective staff management and coordination of daily tasks.
Education
Certificate - Automotive and diesel technology
Lincoln Technical School
Grand Prairie, TX01.2009
Skills
- Report writing
- Office Administration
- Merchandise selection
- Conflict resolution skills
- Team leadership qualities
- Data entry proficiency
- Clear oral/written communication
- Proactive self starter
- Deadline management
- Detail-oriented
- Scheduling Expertise
- Customer service
Personal Information
License: Texas Licensed Level 2 Security Officer
Timeline
PSE Clerk
United States Postal Service, USPS
08.2024 - Current
Security Officer Level 2 unarmed
Priebe Security Services
04.2024 - 08.2024
Office Manager
Rebound Holdings Professionals
10.2023 - 04.2024
Merchandising Manager
Hobby Town Waco
03.2023 - 10.2023
CO5- Transportation Officer
Texas Department of Criminal Justice
08.2020 - 03.2023
Outside lawn and garden associate
Lowes
02.2020 - 08.2020
Correctional officer 5
Texas Department of Criminal Justice
04.2015 - 02.2020
Certificate - Automotive and diesel technology
Lincoln Technical School