Results-driven professional focused on providing exceptional customer service. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong experience in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
La Quinta Inns & Suites by Wyndham
DeSoto, TX
2022.02 - Current
Answered customer telephone calls promptly and appropriately handled needs.
Used internal software to process reservations, check-ins and check-outs.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Leasing Agent
Werner Lodging
Dallas, TX
2021.04 - Current
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Shift Lead
Smoothie King
Dallas, TX
2021.03 - 2021.09
Completed store opening and closing procedures and balanced tills.
Trained and mentored new employees to maximize team performance.
Responded to and resolved customer questions and concerns.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Team Member
McAlister's Deli
Cedar Hill, TX
2021.02 - 2021.06
Learned all required tasks quickly to maximize performance.
Developed strong cooperative relationships with coworkers and managers.
Worked different stations to provide optimal coverage and meet production goals.
Resolved issues quickly to maintain productivity goals.
Team Member
Chick-fil-A
Cedar Hill, TX
2020.10 - 2021.02
Operated register to process payments and collect cash payment for order totals.
Operated production machinery safely to reduce workplace accidents.
Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
Maintained productive, efficient approach to all tasks.
Cashier and Customer Service
Panera Bread
2019.08 - 2020.02
Maintained customer satisfaction with quick and professional handling of product returns.
Counted money in drawers at beginning and end of each shift.
Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
High School Diploma -
Kathlyn Joy Gilliam Collegiate Academy
05.2019
Skills
Dynamic Communication Skills
Concierge Services
Online Bookings Management
Front Desk Management
Office Supplies and Inventory
Service Quality
Customer Complaint Management
Customer Feedback
Creative Solutions
Personable Demeanor
Telephone Reservations
Timeline
Front Desk Agent
La Quinta Inns & Suites by Wyndham
2022.02 - Current
Leasing Agent
Werner Lodging
2021.04 - Current
Shift Lead
Smoothie King
2021.03 - 2021.09
Team Member
McAlister's Deli
2021.02 - 2021.06
Team Member
Chick-fil-A
2020.10 - 2021.02
Cashier and Customer Service
Panera Bread
2019.08 - 2020.02
High School Diploma -
Kathlyn Joy Gilliam Collegiate Academy
Similar Profiles
Joeie LovellJoeie Lovell
Housekeeping Attendant at LaQuinta Inn & SuitesHousekeeping Attendant at LaQuinta Inn & Suites