Teri Griggs
DeSoto,TX
Summary
Results-driven professional focused on providing exceptional customer service. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong experience in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
La Quinta Inns & Suites by Wyndham
DeSoto, TX
02.2022 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Leasing Agent
Werner Lodging
Dallas, TX
04.2021 - Current
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
Shift Lead
Smoothie King
Dallas, TX
03.2021 - 09.2021
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Team Member
McAlister's Deli
Cedar Hill, TX
02.2021 - 06.2021
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Resolved issues quickly to maintain productivity goals.
Team Member
Chick-fil-A
Cedar Hill, TX
10.2020 - 02.2021
- Operated register to process payments and collect cash payment for order totals.
- Operated production machinery safely to reduce workplace accidents.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Maintained productive, efficient approach to all tasks.
Cashier and Customer Service
Panera Bread
08.2019 - 02.2020
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
High School Diploma -
Kathlyn Joy Gilliam Collegiate Academy
05.2019
Skills
- Dynamic Communication Skills
- Concierge Services
- Online Bookings Management
- Front Desk Management
- Office Supplies and Inventory
- Service Quality
- Customer Complaint Management
- Customer Feedback
- Creative Solutions
- Personable Demeanor
- Telephone Reservations
Timeline
Front Desk Agent
La Quinta Inns & Suites by Wyndham
02.2022 - Current
Leasing Agent
Werner Lodging
04.2021 - Current
Shift Lead
Smoothie King
03.2021 - 09.2021
Team Member
McAlister's Deli
02.2021 - 06.2021
Team Member
Chick-fil-A
10.2020 - 02.2021
Cashier and Customer Service
Panera Bread
08.2019 - 02.2020
High School Diploma -
Kathlyn Joy Gilliam Collegiate Academy
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