Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
AccountManager

Teri Hampton

Cincinnati,OH

Summary

Personable and deadline-driven Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Experienced Customer Service Representative with 30+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in all Center Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a Remote Customer Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30
years of professional experience

Work History

Remote Customer Service Representative

Teleperformance USA
08.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Answered over [90] calls per shift to meet fast-paced call center demands.

Lead Tax Examnier

Internal Revenue Service
02.2012 - 04.2018
  • Offered direction and gave constructive feedback to motivate team members.
  • Maintained up-to-date knowledge of  tax law and policies regarding payments, returns and compliance. 


  • Worked under strict deadlines and responded to service center requests.
  • Trained employees in areas of recognized weakness of tax law and policies. 
  • Answered tax examiners questions and addressed problems and complaints in person and via internal systems.
  • Informed employees' about all product lines and services offered by the agency.
  • Promptly responded to general inquiries from employees and staff via e-mail and fax.
  • Confirmed that appropriate changes were made to resolve taxpayers problems.
  • Educated employees on  product and procedures.
  • Resolved product/policy issues and shared benefits of new procedures implemented by way of the Internal Revenue Manual.


Tax Examiner

Internal Revenue Service
02.2001 - 02.2012
  • Adjusted  business accounts.
  • Set up and monitored payment plans.
  • Researched accounts with reported discrepancies.


  • Worked under strict  deadlines and responded to service requests. 
  • Confirmed that appropriate changes were made to resolve taxpayers problems. 
  • Managed quality communication, customer support and product representation for each taxpayer or  taxpayer representative. 
  • Kept abreast of rapidly evolving technology and tax law.
  • Offered exceptional customer service to differentiate and promote taxpayer compliance. 
  • Balanced the needs of multiple  taxpayers simultaneously in a fast-paced retail environment.

Education

Early Childhood Development/Buisness

Milwaukee Area Technical College

Business

Mt St Joseph

High School Diploma - College Prep

Middletown High School
1976

Skills

  • Active listening skills
  • Customer service expert
  • Telephone inquiries specialist
  • Seasoned in conflict resolution
  • Telecommunication skills
  • Team leadership
  • Safety mindset
  • Customer service focus

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of complaints and customer satisfaction
  • Supervised team of 20 Tax Examiners.


Affiliations

Internal Revenue Commissioner Performance Awards

2003-2017

Toastmasters International

2006-2012


Timeline

Remote Customer Service Representative

Teleperformance USA
08.2018 - Current

Lead Tax Examnier

Internal Revenue Service
02.2012 - 04.2018

Tax Examiner

Internal Revenue Service
02.2001 - 02.2012

Early Childhood Development/Buisness

Milwaukee Area Technical College

Business

Mt St Joseph

High School Diploma - College Prep

Middletown High School
Teri Hampton