Teri Hankes
Mountain View,CA
Summary
Experienced undergraduate Student Services Officer with over 10 years of experience providing supportive services and advocating for student needs. Excel in providing advice on academic polices and schedules, degree progress, exploration of majors and minors across campus, and apprise students about the various resources across campus, to name a few. Genuinely passionate about supporting students in educational environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Director of Student Services
Department of Oceans, Stanford University
Stanford , CA
2023.01 - Current
- Work effectively with faculty, students, and staff across the university in a fast-paced academic environment with frequently shifting priorities.
- Provide direct advice on academic progress, interpret and implement department and school policies. Connect students with campus resources and information, including, but not limited to, VPGE programs and funding, EDGE, well-being at Stanford, and emergency aid.
- Provide guidance and support on other student matters; fellowships, social, and personal matters.
- Track a student's progress towards completing milestones and attempts to fulfill them.
- Assist in developing student services policies, procedures, and programs. And maintain policy.
- Assist in event planning to support student wellness and community-building initiatives.
- Provided guidance and support on a variety of student issues including academic, financial, social and personal matters.
- Collaborated with faculty, staff and administration to ensure successful implementation of programs and initiatives.
- Created reports outlining progress made on student services objectives and goals.
- Coordinate with Graduate Admissions Faculty Committee and DFO to manage budget and events for PhD admissions cycle.
- Fluent in Stanford administrative and financial systems, including PeopleSoft, GFS, Oracle, Coursedog, and Slate.
- Monitored budgeting requirements for all student service activities.
- Wrote, compiled, and edited Oceans PhD Handbook.
- Coordinate undergraduate summer research program: cull applications, manage admissions, programming, events, and research symposium.
- Evaluated existing processes in order to suggest improvements that could be made in order maximize efficiency.
- Prepared reports using academic or institutional data and information.
- Assist with establishing department policies and procedures, and make modifications based on analysis of operations, performance, and other areas.
- Fluent in Stanford administrative and financial systems, including PeopleSoft, GFS, Oracle, Coursedog, and Slate.
Student Services Officer 2
Department of Biology, Stanford University
Stanford , CA
2018.10 - 2022.12
- Advised on academic planning to ensure undergraduates meet major and university requirements; managed graduation clearance process, culled research and grant resources across campus.
- Responded to student inquiries regarding academic policies and procedures.
- Advised faculty members on issues related to student services.
- Apprised students of campus-wide research opportunities, VPUE student grants, and other campus resources.
- Worked and collaborated effectively with senior-level faculty and staff.
- Managed the undergraduate summer research program for up to 50 interns. Submitted VPUE departmental grant proposals each year and managed the disbursement of these funds, along with other sources of funding.
- Coordinated department events, undergraduate research, and honors symposiums.
- Worked with UAD staff regarding wellness checks and other student concerns. Provided information
- Collaborated with the Undergraduate Curriculum Committee on curriculum planning, reviewed program and research petitions, sent quarterly degree progress checklists, petitions, handbook, Bulletin content, and program forms.
- Spearheaded biology course setup and class scheduling for up to 100 courses.
- Developed processes for tracking student progress toward degree completion goals.
- Established and supervised peer-counseling and peer-tutoring programs.
- Counseled students regarding university and department transfer credit policies.
- Coordinated department events, undergraduate research, and honors symposiums.
- Worked with UAD staff regarding wellness checks and other student concerns.
Student Services Officer 2
Department of Bioengineering, Stanford University
Stanford , CA
2011.03 - 2018.10
- Collaborated and actively participated in Undergraduate Curriculum Committee meetings.
- Proposed and implemented summer research program, honors program, and recommended curriculum changes.
- Managed all logistics of the honors and undergraduate summer research programs, including vetting of VPUE departmental grant proposals.
- Oversaw degree progress and met with students frequently to provide academic recommendations, customize and revise 4-year plans, address sequencing issues, and course conflicts.
- Worked with a pre-med advisor to review and evaluate two bioengineering lab courses to serve as a Stanford equivalent biology lab option.
- Designed and maintained department webpages for the new undergraduate program website.
- Helped grow the undergraduate program from 10 to 100 students over 7 years.
- Created materials and attended the annual Majors Night, and other university and student-organized events.
- Created and updated forms for the new major, milestone track and other programs. Gathered data and information for internal and external purposes.
- Served as a backup for postdoctoral appointments and employment visas (H-1B and J-1).
- Provided advice to students about available educational options, financial aid, and other services.
Education
Bachelor of Science - Management Information Systems
San Jose State University
San Jose, CA2000-12
Skills
- Microsoft Office Suite
- Axess Platform
- Oracle Reporting
- Adobe Acrobat Pro
- Google Drive and Forms
- Course Dog Scheduling Platform
- Drupal
Certification
- Question, Persuade, Refer Institute (QPR) Certificate
- Inclusion in the Workplace Certificate
- Diversity Equity and Inclusion and Belonging Change Makers Certificate
- UCSC Admin & EA Certificate
Accomplishments
- Stanford Distinguished Service Award
Timeline
Assistant Director of Student Services
Department of Oceans, Stanford University
2023.01 - Current
Student Services Officer 2
Department of Biology, Stanford University
2018.10 - 2022.12
Student Services Officer 2
Department of Bioengineering, Stanford University
2011.03 - 2018.10
Bachelor of Science - Management Information Systems
San Jose State University
- Question, Persuade, Refer Institute (QPR) Certificate
- Inclusion in the Workplace Certificate
- Diversity Equity and Inclusion and Belonging Change Makers Certificate
- UCSC Admin & EA Certificate
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