Teri Hanson
Rexburg,ID
Summary
Dedicated and detail-oriented professional with strong communication and customer service skills developed in educational and service environments. Demonstrates ability to excel under pressure, effectively managing multiple tasks while maintaining high standards of accuracy and organization. Proactive in supporting staff and customers, leveraging background in office assistance, food service, and behavior intervention. Possesses deep understanding of operational procedures and commitment to fostering collaborative work environments.
Overview
3
3
years of professional experience
Work History
Crew Member
Rusty Taco, Good 2 Go Eats LLC
08.2024 - Current
- Worked front counter, drive-thru and other areas.
- Welcomed approximately 40 guests each shift and handled customer concerns professionally, contributing to high satisfaction levels.
- Took orders, prepared meals, and collected payments.
- Prepared and cooked a variety of dishes, maintaining quality and consistency in a high-volume environment
- Managed simultaneous orders during peak hours, collaborating with kitchen staff to optimize efficiency
Telephone Interviewer
Ironwood Insights Group, LLC
07.2024 - 08.2024
- Enhanced interviewee engagement with clear communication and active listening skills during telephone interviews.
- Conducted client surveys, ensuring accuracy and neutrality in data collection for reliable insights
- Maintained composure and professionalism to manage respondent frustrations, ensuring smooth survey completion
Behavior Intervention Technician (BIT)
Excellence in Everyone, LLC
12.2023 - 07.2024
- Provided one-on-one support to children and teens with diverse abilities, assisting with social, life, and emotional skills
- Maintained records of ongoing assessments and documentation of updates of over 10 clients.
- Provided crisis intervention services when necessary, ensuring the safety and well-being of all individuals involved.
- Utilized calm communication to guide clients through challenges, promoting goal achievement and personal growth
University Bookstore Temp
Brigham Young University-Idaho
07.2022 - 09.2023
- Handled textbook orders, customer inquiries, and inventory tasks efficiently to support smooth bookstore operations
- Completed or compiled over 20 orders per shift.
- Developed autonomy and patience to address repetitive inquiries, fostering a supportive customer experience
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Web Assistant
University Bookstore
03.2023 - 07.2023
- Processed online orders, resolved customer concerns over the phone, and managed website content, ensuring accurate product listings.
- Edited photos and product descriptions for the website, supporting clear and efficient online shopping experiences.
- Performed regular updates to maintain a fresh look and feel, keeping up with industry standards and best practices.
SPED Academic Advisor Office Assistant
Utah State University
08.2021 - 12.2021
- Supported academic advisors by organizing online files, scheduling, and documenting meetings to streamline office workflows
- Answered phone and email inquiries professionally, assisting students with course planning and academic documentation
- Created academic and graduation plans using Excel and other programs, ensuring accuracy and clarity in documentation
Education
Bachelor of Science - Dietetics And Nutrition
Brigham Young University-Idaho
Rexburg, ID08-2025
Associate of Science - General Studies
Brigham Young University-Idaho
Rexburg, ID07.2024
Elementary Education -
Utah State University
Logan, UT05.2022
Skills
- Excellent Customer Service
- Attention to detail
- Effective Communication & Phone Etiquette
- Time Management
- Interpersonal Skills
- Patience & Resilience in Challenging Situations
- Administrative & Data Entry Skills
- Basic Math & Cash Handling
Timeline
Crew Member
Rusty Taco, Good 2 Go Eats LLC
08.2024 - Current
Telephone Interviewer
Ironwood Insights Group, LLC
07.2024 - 08.2024
Behavior Intervention Technician (BIT)
Excellence in Everyone, LLC
12.2023 - 07.2024
Web Assistant
University Bookstore
03.2023 - 07.2023
University Bookstore Temp
Brigham Young University-Idaho
07.2022 - 09.2023
SPED Academic Advisor Office Assistant
Utah State University
08.2021 - 12.2021
Associate of Science - General Studies
Brigham Young University-Idaho
Elementary Education -
Utah State University
Bachelor of Science - Dietetics And Nutrition
Brigham Young University-Idaho
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