Teri Hines
IRIS
YPSILANTI
39
years of professional experience
Experienced payroll implementation professional with a strong background in project planning, customer support, and cross-functional collaboration. Skilled at managing multiple concurrent implementations, translating business needs into system setups, and removing blockers to keep projects on schedule. Delivers accurate go-lives and consistent client handoffs.
Work History
Senior Payroll Implementation Specialist
19 Years- Coordinate software implementations, aligning client requirements with configured system workflows
- Test implementation outputs, identified defects, and resolved issues before go-live
- Partner with cross-functional teams to track implementation progress and remove blockers
- Document implementation steps, requirements, and support notes for consistent handoffs
- Resolve client questions during onboarding, ensuring smooth adoption and user confidence
- Manage multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Develop strong relationships with clients, fostering trust and confidence in the implementation process.
- Deliver exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Contribute to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed including mentoring employees in the Implementation Department.
- Collaborate closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
Payroll Specialist
9 Years 10 Months- Processed payroll records, ensuring accurate wage calculations and timely employee pay distribution.
- Reconciled timekeeping data with payroll entries to resolve discrepancies before processing.
- Verified deductions, garnishments, and benefits contributions for compliance with payroll policies.
- Maintained confidential employee payroll files and updated records for status and compensation changes.
- Audited payroll reports to identify errors and improve accuracy across pay cycles.
- Interpreted payroll regulations to maintain compliance with federal, state, and local requirements.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
Bookkeeper
10 Years 1 Month- Managed accounts payable and receivable processing, ensuring timely billing and vendor payments.
- Reconciled bank, credit card, and general ledger accounts for accurate financial records.
- Prepared journal entries and maintained supporting documentation for month-end close activities.
- Reviewed payroll records and resolved discrepancies to support accurate employee payments.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Completed payroll for employees and maintained detailed records of procedures.
Education
High School Diploma
Skills
Project planning
Business analysis
Client training
Implementation management
Issue management
Client communication
Timeline
Senior Payroll Implementation Specialist
IRIS
10.2007 - CurrentRead More
Payroll Specialist
BCN Administrative Services
11.1997 - 09.2007Read More
Bookkeeper
Glen Mac Inc
10.1987 - 11.1997Read More
Ypsilanti High School
High School Diploma
Read More