Hi, I’m
Teri Huffman
Sales/ Operation Specialist
Mishawaka,IN
Summary
Hardworking employee enthusiastic about learning the Operator Specialist field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
years of professional experience
Work History
Forest River Inc.Elkhart, IN
Sales Coordinator
11.2021 - Current
Job overview
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Set up appointments with potential and current customers to promote new products and services.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
- Improved productivity by increasing customer feedback and maintaining long-term business goals.
- Spearheaded team-building sales meetings to inform Sales managers and General manager of changes and promote successful sales strategies.
Zully's Bar And GrilleGranger, IN
Bar Manager/ Barternder
08.2015 - Current
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Handled $2000.00 cash on daily basis, which built trustworthiness and loyalty with owners.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Checked ID cards and verified bar guests were of legal age.
- Consulted with managers to organize special events and promotions.
- Poured and prepared mixed drinks for over 200 customers daily.
Knollwood Country ClubGranger, IN
Bartender
08.2019 - 05.2022
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.
Workbox StaffingElkhart, IN
Staffing Specialist/Customer Service Representative
09.2018 - 03.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated professionally with colleagues
Education
Bethel CollegeMishawaka, IN
Bachelor of Science from Nursing
12.2001
Southwestern Michigan CollegeDowagiac, MI
Associate of Science from Nursing
05.1999
Skills
- Delegation and Supervision
- Scheduling and Time-Tracking
- Computer Proficiency
- Financial Recordkeeping
- Analyzing Profitability
- Flexible Work Schedule
- Reporting and Performance Analysis
- Scheduling Software
- Microsoft Outlook
- Microsoft Dynamics
- Regional Sales and Support
- Microsoft Excel
Accomplishments
- Active member in the RV Women's Alliance group
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Played 4 years Colligate Women's basketball at Bethel College.
- Tried out for the WNBA for the New York Liberty
Timeline
Sales Coordinator
Forest River Inc.
11.2021 - Current
Bartender
Knollwood Country Club
08.2019 - 05.2022
Staffing Specialist/Customer Service Representative
Workbox Staffing
09.2018 - 03.2021
Bar Manager/ Barternder
Zully's Bar And Grille
08.2015 - Current
Bethel College
Bachelor of Science from Nursing
Southwestern Michigan College
Associate of Science from Nursing
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