Teri Nicole Ingram
Oklahoma City,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic CSS with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
24
24
years of professional experience
Work History
CCS
Archon Resources
03.2024 - Current
- Worked well in team setting or alone, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and explain them to clients.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and information finding skills.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in · IMS, WORD, ONBASE, QUERY, FACS, REFLEXION WORK SPACE, OUTLOOK, OKDHSLIVE WEBSITE, CXONE, EXCEL, MICROSOFT TEAMS, ADOBE, ZOOM.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day client customer service, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Responded to customer calls and emails to answer questions about services.
- Maintained up-to-date knowledge of benefits.
- Self-motivated, with a strong sense of personal responsibility
- Paid attention to detail while completing assignments
Produce Stocker/Assistant Meat Clerk
Restaurant Depot
10.2022 - 10.2023
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Alternated goods in inventory by observing first-in and first-out approach.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers and directed to requested products
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Administrative Assistant
American Aircraft Title Services
12.1999 - 04.2005
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed strategies to streamline and improve office procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Associate's Degree - Legal Office Administration
City College
Moore, OK05.2005
Skills
- Research
- Cultural Awareness
- Multitasking Abilities
- Active Listening
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Critical Thinking
- Good Telephone Etiquette
- Self-Directed
- Flexible and Adaptable
- Customer Service
- Task Prioritization
- Data Entry
Timeline
CCS
Archon Resources
03.2024 - Current
Produce Stocker/Assistant Meat Clerk
Restaurant Depot
10.2022 - 10.2023
Administrative Assistant
American Aircraft Title Services
12.1999 - 04.2005
Associate's Degree - Legal Office Administration
City College
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