Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teri-Jo Heberlie

Gillette,WY

Summary

Detail-oriented professional with extensive experience in front-end operations. Known for effective cash handling and staff development, ready to leverage expertise to drive improvements in customer service and operational processes.

Overview

13
13
years of professional experience

Work History

Front End Manager

Menards Home Improvement
Gillette, Wyoming
12.2018 - Current
  • Supervised front-end operations and ensured efficient customer service practices.
  • Managed daily scheduling to optimize employee coverage during peak hours.
  • Facilitated communication between departments to enhance customer experience.
  • Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
  • Conducted regular audits of front-end operations to ensure compliance with policies.
  • Implemented best practices for cash handling and inventory management procedures.
  • Maintained important files, running reports, and delivering updates on occupancy and revenue.
  • Collaborated with security staff and law enforcement on shoplifting and vandalism response.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
  • Managed billing operations for diverse client accounts and ensured compliance with policies.

Teaching Assistant

Campbell County School District
Gillette, Wyoming
12.2015 - 12.2018
  • Assisted instructors in preparing lesson materials and classroom activities.
  • Facilitated communication between students and faculty to address concerns.
  • Supported students with special needs through tailored learning strategies.
  • Coordinated classroom schedules and events for optimal learning experiences.
  • Implemented educational technologies to enhance student engagement during lessons.
  • Supervised children and participated with children in activities.
  • Instructed students individually or in groups to reinforce learning concepts.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.

CNA

Pioneer Manor Nursing Home
Gillett, Wisconsin
08.2012 - 12.2015
  • Delivered compassionate care to enhance resident comfort and well-being.
  • Assisted residents with daily living activities, including bathing, dressing, and grooming.
  • Monitored vital signs and reported changes promptly to nursing staff.
  • Maintained cleanliness and safety in the environment for residents and staff.
  • Documented patient information accurately in electronic health records.
  • Trained new staff on effective caregiving techniques and protocols.
  • Performed vital sign assessments, including blood pressure and temperature readings.
  • Recorded patient care services by charting in designated areas.

Education

Some College (No Degree) - General Studies

South Dakota State University
Brookings, SD

Skills

  • Front-end operations
  • Customer service and support
  • Cash handling and inventory management
  • Scheduling optimization
  • Staff training and development
  • Process improvement strategies
  • Time management skills
  • Problem solving techniques
  • Effective communication skills
  • Team collaboration
  • Conflict resolution

Timeline

Front End Manager

Menards Home Improvement
12.2018 - Current

Teaching Assistant

Campbell County School District
12.2015 - 12.2018

CNA

Pioneer Manor Nursing Home
08.2012 - 12.2015

Some College (No Degree) - General Studies

South Dakota State University

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