Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teri Johnson

Flint,MI

Summary

Dynamic supervisor with a proven track record at OptumRx, enhancing data entry accuracy through rigorous quality assurance and staff training. Skilled in performance management and team leadership, I fostered a collaborative environment that improved productivity and reduced errors, ultimately driving operational excellence and employee engagement.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Supervisor of Data Entry

OptumRx
01.2020 - Current
  • Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
  • Reduced data entry errors, ensuring thorough verification of entered information against source documents.
  • Streamlined processes to increase data entry efficiency with consistent quality checks.
  • Provided daily supervision, feedback and oversight to direct reports.
  • Enhanced team productivity with thorough training on software, keyboard shortcuts, and best practices for data input.
  • Conducted performance reviews of employee goals, objectives and performance expectations.
  • Established an open-door policy to foster a positive work environment where team members felt comfortable discussing concerns or suggestions for process improvements.
  • Prioritized workload distribution among team members based on their strengths and skill sets for optimal efficiency.
  • Fostered a positive work culture by encouraging teamwork, celebrating successes, and providing opportunities for professional growth.
  • Participated in weekly conference calls with management to discuss department updates and strategies.
  • Conducted regular performance evaluations for continuous improvement, providing constructive feedback and personalized coaching when needed.
  • Managed performance expectations for Number employees within Type department.
  • Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.

Manager of Order Resolutions

Diplomat Specialty Pharmacy
10.2018 - 01.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.

Manager Retail Pharmacy

Diplomat Specialty Pharmacy
09.1991 - 10.2019
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Business

Hemlock High School
Hemlock, MI
05.1980

Skills

  • Accuracy and precision
  • Employee evaluation
  • Deadline oriented
  • Staff development and training
  • Performance management
  • Team leadership
  • Coaching and mentoring
  • Employee supervision
  • Quality assurance

Certification

Michigan licensed

Nationally pharmacy certification

Timeline

Supervisor of Data Entry

OptumRx
01.2020 - Current

Manager of Order Resolutions

Diplomat Specialty Pharmacy
10.2018 - 01.2021

Manager Retail Pharmacy

Diplomat Specialty Pharmacy
09.1991 - 10.2019

Business

Hemlock High School

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Teri Johnson