TERI KAHLE
Olean,N.Y
Summary
Experienced with resolving customer issues promptly and efficiently. Utilizes communication and interpersonal skills to enhance customer satisfaction. Track record of handling multiple tasks while maintaining positive and professional demeanor. Uses independent decision-making skills and sound judgment to positively impact company performance. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Yale Residential Customer Service
Fortune Brands Innovations Group, Inc.
06.2022 - Current
- Supported fellow team members in handling challenging situations with customers, offering guidance on best practices for conflict resolution.
- Contributed to the development of company-wide initiatives focused on enhancing the quality of customer interactions.
- Implemented efficient time management skills to balance multiple responsibilities, ensuring all tasks were completed accurately and ontime.
- Collected valuable feedback from customers through surveys, using insights to drive improvements in service delivery processes.
- Reduced wait times by efficiently managing high call volumes during peak hours.
- Maintained detailed records of customer interactions, tracking recurring issues for further analysis and resolution planning.
Associate
Crosby's
04.2011 - Current
- Key holder, Opener, Food service, Cashier
- Remain punctual and reliable
- Perform excellent customer service
- Follow all company policies
- Created relationships with customers and employees
Associate
JcPenny
10.2010 - Current
- Costumer Service, Cashier, Opener, Closer
- Reach company goals by opening new credit cards and processing catalog referrals
- Create a rapport with each customer to better understand their fashion needs
- Establish relationships with employees
- Remain punctual and reliable
- Perform excellent customer service
Teller
Olean Area Federal Credit Union
10.2009 - 04.2011
- Provided financial services to members on the teller line and drive through
- This included deposits, withdrawals, loan payments, money orders, cashier checks
- Established relationships with members and co workers
- Maintain accuracy
- Recognized the importance of team work
- Cross sold to members to increase their financial needs
- Performed well under pressure
- Remained punctual and reliable
Child Care Provider
Kahle's Kiddies
09.1999 - 10.2009
- Owner / Operator of Kahle's Kiddies
- I
- Provided Child Care for children ages Six weeks to Twelve years of age
- Maintained accurate record keeping
- Created a growing business that ended with a $9,000 growth in a year
- Built strong relationships with each family
- Met precise standards through the State licensing
- Budgeted carefully for business expenses
- Developed marketing strategies
- Kept accurate book keeping for tax purposes
- Balanced and deposited weekly payments
- Created payroll for employees
Education
Early Childhood Education Certificate - Early Childhood Education
Olean Boces
Olean, New York06.1994
High School Diploma - Math, Science, English, Social Studies, Computer Lab
Olean High School
Olean, New York06.1994
Skills
- Microsoft Office
- Excel
Timeline
Yale Residential Customer Service
Fortune Brands Innovations Group, Inc.
06.2022 - Current
Associate
Crosby's
04.2011 - Current
Associate
JcPenny
10.2010 - Current
Teller
Olean Area Federal Credit Union
10.2009 - 04.2011
Child Care Provider
Kahle's Kiddies
09.1999 - 10.2009
Early Childhood Education Certificate - Early Childhood Education
Olean Boces
High School Diploma - Math, Science, English, Social Studies, Computer Lab
Olean High School
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