Summary
Work History
Education
Skills
Timeline
Generic

Teri Lien

Avondale,AZ

Summary

Adept at enhancing patient experiences through expert HIPAA compliance and exceptional customer service, my tenure at Ortho Arizona showcased my ability to streamline patient registration and insurance verification processes. Skilled in both medical terminology and fostering trust, I significantly contributed to a patient-first atmosphere, demonstrating empathy and efficiency in every interaction. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in [Software]. Organized Patient Service Representative with [Number] years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Work History

Patient Service Representative

Ortho Arizona
02.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Education

Medical Coding And Billing

Carrington College - Phoenix
Phoenix, AZ

High School Diploma -

Redmond High School
Redmond, WA
06.1987

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Appointment Scheduling
  • Patient confidentiality
  • Payment Collection
  • Scheduling appointments
  • Patient greeting
  • Cross-cultural sensitivity
  • Patient Registration

Timeline

Patient Service Representative

Ortho Arizona
02.2024 - Current

Medical Coding And Billing

Carrington College - Phoenix

High School Diploma -

Redmond High School
Teri Lien