Summary
Overview
Work History
Education
Skills
Timeline
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Teri Long

Teri Long

Rapid City,SD

Summary

Results-driven professional with extensive experience in retail management and customer service. Proven track record in store operations, team leadership, and inventory management. Committed to enhancing customer experiences and fostering a collaborative work environment.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Big D Oil
01.2017 - 09.2021
  • Opened and closed the store, ensuring smooth operations during shifts.
  • Provided exceptional customer service, addressing inquiries and resolving issues.
  • Managed inventory by restocking shelves and ordering kitchen supplies.
  • Operated cash register accurately, processing transactions efficiently.
  • Conducted bank drops and counted registers to maintain financial accuracy.
  • Assisted in hiring and dismissing staff, contributing to team development.
  • Prepared food in the store kitchen, certified in kitchen operations and safety.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

Shift Leader

Walgreens
02.2022 - 02.2024
  • Led team of cashiers and stock associates to ensure smooth daily operations.
  • Trained new hires on stocking procedures and cash register usage.
  • Assisted customers in locating products and fulfilling their needs.
  • Collaborated with team members to provide exceptional customer service.
  • Managed inventory by unloading trucks and organizing stock on shelves.
  • Utilized knowledge of products to enhance customer experience.
  • Trained new employees and delegated daily tasks and responsibilities.
  • I had to leave this job I fell and broke both my legs so I would still be working there I really enjoyed this job.

Sales Associate

Ace Hardware
01.2016 - 01.2017
  • Assisted customers in locating products and provided product suggestions.
  • Operated cash register and handled transactions efficiently.
  • Maintained store cleanliness and organized merchandise displays.
  • Unloaded deliveries and restocked shelves to ensure product availability.
  • Collaborated with team members to enhance customer service and store operations.
  • Engaged with customers to create a welcoming shopping experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cashier and Cook

Bowman Travel Center
02.2013 - 01.2014
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Work in a fully stocked kitchen cooked used grill took care of ovens fryers closed at night clean the fryers clean the grills.
  • Prep fresh food daily also prepped food for morning crew clean mopped scrubbed all full kitchen duties

Education

High School Diploma -

Rosamond High School
California
05.1982

Skills

  • Cash handling
  • Inventory management
  • Customer service
  • Food preparation
  • Team leadership
  • Training staff
  • Operational efficiency
  • Store organization
  • Sales support
  • Problem resolution

Timeline

Shift Leader

Walgreens
02.2022 - 02.2024

Assistant Manager

Big D Oil
01.2017 - 09.2021

Sales Associate

Ace Hardware
01.2016 - 01.2017

Cashier and Cook

Bowman Travel Center
02.2013 - 01.2014

High School Diploma -

Rosamond High School

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