Teri Mareno
Reno,NV
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
13
13
years of professional experience
Work History
General Manager
Golden Gate Petroleum
05.2019 - Current
- Achieved exceeded profit and sales targets
- Having a 30%-40% increase for the last 12 months
- Resolve employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
- Top-notch service standards and memorable customer experiences for every guest
- Lead large teams by example to deliver exceptional standards of work and employee retention
- Having structured internal operations and outlined policies and procedures for diverse teams
- Under 1% shrink for monthly inventory audits
- Manage financial reconciliations and sales reporting daily
- Set clear expectations for team performance, conduct periodic evaluations and implement corrective actions
- Maintained high store standards in merchandising, security and visual presentation
- Complied with health and fire codes with strong oversight of food storage, preparation, and cleaning procedures
- Passing environmental, state, city and health department inspections annually
- Schedule staff shifts to guarantee adequate capacity for ideal operations
Assistant Store Manager
Walmart, Inc
01.2012 - 05.2019
- Enforced employee adherence to company practices, policies and procedures
- Scheduled and delegated assignments to maximize coverage
- Inspired team members to drive performance, collaboration and teamwork
- Collaborated with store manager to meet revenue goals
- Recaptured dissatisfied customer loyalty with successful complaint management and resolution
- Reduced shrinkage with successful loss prevention strategies
- Exceeded revenue targets through strategic promotional planning and merchandising strategies
- Built and managed successful retail teams through recruiting, training and encouragement
- Rotated products following seasonal trends and styles according to company strategy
- Interviewed, hired and terminated associates for fully staffed store and customer satisfaction
- Reviewed financial statements and activity reports to measure productivity or goal achievement
Education
Bachelor of Science (B.S.) - Human Services
University of Phoenix
Reno, NVHigh School Diploma -
Royal High School
Simi Valley, CaSkills
- Operations Management
- Workflow Planning
- Expense Control
- Problem Resolution
- Time Management
- Staff Training and Development
- Profit and Loss Management
- Prepare Reports
- Inventory Control
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Golden Gate Petroleum
05.2019 - Current
Assistant Store Manager
Walmart, Inc
01.2012 - 05.2019
High School Diploma -
Royal High School
Bachelor of Science (B.S.) - Human Services
University of Phoenix
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