Teri Matthews
Warren
Summary
Compassionate and dedicated caregiver with extensive experience at Harper University Hospital, skilled in elderly care and time management. Proven ability to enhance patient satisfaction through respectful interactions and effective problem-solving. Committed to fostering a positive environment while ensuring high-quality personal care and maintaining patient dignity.
Overview
16
16
years of professional experience
Work History
Homecare Caregiver
Earlene Henderson
07.2019 - Current
- Assist clients with activities of daily living, promoting independence and quality of life.
- Build strong relationships with clients to deliver emotional support and companionship.
- Assist patients with self-administered medications.
- Contribute to a positive atmosphere for patients by using effective communication and active listening skills.
- Housekeeping, run errands, manage laundry, and completed weekly grocery shopping.
- Assist with dressing guidance, grooming, meal preparation, and medication reminders.
- Streamline communication with family members regarding patient conditions or concerns that arise during the course of caregiving duties.
- Transport individuals to events and activities, medical appointments, and shopping trips.
- Implement fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Change dressings, bandages, and binders to maintain proper healing and sanitary measures.
Front Desk Receptionist
The Former Advantage Living Center
07.2013 - 07.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Exceptional Customer Service.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for clients and guests, ensuring seamless experiences during their visits as well as their facility departures.
- Enhanced facility security by surveillance monitoring per company protocols.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
Patient Care Technician
Harper University Hospital
01.2010 - 01.2013
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Education
Basic College Prep Curriculum
Charles F. Kettering High School
Detroit, MI06-1985
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
Timeline
Homecare Caregiver
Earlene Henderson
07.2019 - Current
Front Desk Receptionist
The Former Advantage Living Center
07.2013 - 07.2019
Patient Care Technician
Harper University Hospital
01.2010 - 01.2013
Basic College Prep Curriculum
Charles F. Kettering High School
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