Hi, I’m
Teri Muñoz Johns
Tualatin,OR
Summary
Business Operations executive who has deep experience leading strategic and tactical business initiatives and tackling challenges fearlessly. Successfully led large-scale business transformation initiatives that have consistently exceeded company objectives and expectations. As a skillful communicator of strategy, translated strategies into actions, set clear expectations and held individuals and teams accountable for the results. A collaborative business partner who is highly respected by other leaders. Highly effective communicator who builds high-performing teams rooted in trust and mutual respect and fosters a environment aligned to the company vision and culture. Over two and a half decades of operational experience leading global legal operations teams, business product management teams, technical solutions administration teams, communication and branding initiatives, financial management processes, and records management policies and education.
Overview
25
years of professional experience
Work History
NIKE, Inc.
Sr. Director, Global Strategy & Operations - Legal
10.2015 - 02.2024
Job overview
- Developed strategic investment pitch leading to ~$30M in incremental investment over time.
- Streamlined processes across multi-function business units, driving efficiencies and predictability.
- Achieved departmental goals by developing strategic plans, creating tactical initiatives and measuring performance.
- Led business product management, change management and portfolio management teams to deliver value through expertise.
- Negotiated vendor rate strategy, avoiding ~$18M in increased expense.
- Built cross-functional partnerships to drive "Make the Cut" program calling to action employees' responsibility to correctly manage Nike's business records across the entire enterprise.
- Partnered cross-functionally with Procurement, Controlling & Technology to deploy the "Nike Contracts" program, Nike's single source for contracting across the enterprise.
NIKE, Inc.
Director, Global Workforce Administration - HR
06.2013 - 10.2015
Job overview
- Increased productivity of data management teams from 8.17 transactions per day to 13.82 per person by removing non-value add steps and centralizing key business processes.
- Saved $320K in annual contract labor reliance by eliminating manual processes.
- Optimized Non-Compete process to drive clarity of who, when and simplifying how thereby increasing protection of Nike's intellectual property.
NIKE, Inc.
Director, Business Operations – Nike Technology
03.2010 - 06.2013
Job overview
- Reengineered budgeting process and brought to light Pay-to-Play revenue model leading to greater visibility of financial impacts of strategic staffing decisions (NIKE Tech Maxim Finalist).
- Designed organizational communication strategy, strengthening connectivity across all organization levels and improving annual employee engagement scores.
- Facilitated all strategic planning activities to drive consistency and predictability.
- Managed >$300M investment portfolio of strategic programs for Retail, eCommerce, and Wholesale.
NIKE, Inc.
Expert Program Manager – Nike Technology
10.2008 - 03.2010
Job overview
- In 14 months, successfully achieved compliance for Nike, Converse, Cole Haan and Hurley domestically to secure credit card data in alignment with Payment Card Industry (PCI) Standards (NIKE, Inc. Maxim Finalist).
- Authored executive updates for Board of Directors to provide visibility on progress against goals and raise awareness of key issues or risks.
- Upon compliance, eliminated $500K in fines previously imposed and alleviated increased fines due to ongoing lack of compliance.
- Foundational work from this program led to critical strategic changes to Retail technology to ensure ongoing compliance and reduced technical debt.
Comcast, AT&T
Contact Center Leadership
10.1998 - 08.2008
Job overview
- Led a team of Directors responsible for >350 on-prem agents and >150 virtual agents responsible for sales, billing, technical repair and retention in-bound calls.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Streamlined contact center operations for increased efficiency and improved service quality.
- Monitored contact center metrics to identify trends, implement process improvements, and drive continuous improvement initiatives.
Skills
- Strategic Planning
- Collaborative Leadership
- Team Leadership and Development
- Stakeholder Engagement
- Executive Communication
- Financial Management
- Product Management
- Contract and Vendor Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Director, Global Strategy & Operations - Legal
NIKE, Inc.
10.2015 - 02.2024
Director, Global Workforce Administration - HR
NIKE, Inc.
06.2013 - 10.2015
Director, Business Operations – Nike Technology
NIKE, Inc.
03.2010 - 06.2013
Expert Program Manager – Nike Technology
NIKE, Inc.
10.2008 - 03.2010
Contact Center Leadership
Comcast, AT&T
10.1998 - 08.2008
Santa Monica College
Some College (No Degree) from English
Education
Santa Monica CollegeSanta Monica, CA
Some College (No Degree) from English
Personal Interests
Traveling, Gardening, Exercising, Hiking
Personal Interests
Traveling, Gardening, Exercising, Hiking
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