Teri Nance
714 Hamilton Ln Prattville ,AL
Summary
Dynamic and results-oriented professional with extensive experience in front desk operations and customer service, notably at Wind Creek Casino & Hotel. Excelled in balancing accounts and enhancing guest relations, achieving a notable increase in customer retention. Skilled in multitasking and organization, adept at training staff and streamlining audit reporting processes.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
Work History
Night Auditor
Wind Creek Casino & Hotel
07.2024 - Current
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Homemaker
Homeschooling
07.2009 - 07.2024
- Passionate about learning and committed to continual improvement.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Small Business Owner
Nationwide Steel
03.2003 - 07.2009
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Prattville High School
Prattville, AL06-1991
Skills
- Clerical duties
- Balance reporting
- Registration processing
- Credit and cash payments
- Complaint resolution
- Front desk monitoring
- Room charges
- Night audit reports
- Front desk operations
- Generating reports
- Oral and written communications
- Overseeing front desk
- Checking guests in and out
- Reservation management
- Administrative support
- Office supervision
- Customer service
- Decision-making
- Training and mentoring
- Lobby housekeeping
- Registration assistance
- End-of-day processes
Timeline
Night Auditor
Wind Creek Casino & Hotel
07.2024 - Current
Homemaker
Homeschooling
07.2009 - 07.2024
Small Business Owner
Nationwide Steel
03.2003 - 07.2009
High School Diploma -
Prattville High School
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