Teri Navarro

• Resolved product and member complaints, enhancing customer satisfaction through exceptional service.
• Demonstrated excellent communication skills in addressing member concerns and claims.
• Maintained professionalism under pressure, effectively diffusing tense situations.
• Educated members on benefits, ensuring timely resolution of claim issues.

Coordinated 100 service calls daily, ensuring timely delivery of services.
Managed technician schedules and dispatch board to enhance operational efficiency.
Optimized routes to streamline workflows and minimize delays.
Collaborated with field operations team to achieve customer care objectives.
Developed strategic plans to meet and exceed operational goals.
Trained employees in triaging and dispatching procedures while managing daily calls personally.

Developed, implemented, and monitored programs to maximize customer satisfaction. Guaranteed positive customer experiences and resolved all customer complaints. Maintained all marketing and social media accounts. Assembled and analyzed, data, and information for quality assurance programs. Oversaw and managed OSHA and Workers Comp licenses. Interviewed, onboarded, and trained new employees.

Opened the clinic daily. Answered phones and scheduled patient appointments. Ordered all front and back office supplies. Processed patient payments and scanned identification and insurance cards. Entered patient demographic and health history into the system to ensure that all records were up to date. Took messages from patients and relayed them to the appropriate staff. Pulled charts for the following day and called confirming appointments. Always observed strict HIPAA guidelines at all times according to company policy.