Teri Parker

TWIC card

Attended and passed all safety courses.

• Maintained clean, orderly work environment free of hazards.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution on Ships and Rail.
• Verified documentation and condition of freight to assure quality standards were achieved
• Verified quantity and description of materials received by checking merchandise against packing list

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Answered customer questions about sizing, accessories, and merchandise care.
• Contributed to team objectives in fast-paced environment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Built relationships with customers and community to promote long term business growth.
• Negotiated prices, terms of sales and service agreements.
• Helped customers locate products and checked store system for merchandise at other sites.
• Solved customer challenges by offering relevant products and services.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Contributed to event marketing, sales and brand promotion.
• Informed customers of promotions to increase sales productivity and volume.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Built relationships with customers and community to establish long-term business growth.
• Managed accounts to retain existing relationships and grow share of business
• Organized promotional events and interacted with community to increase sales volume
• Resolved problems with high-profile customers to maintain relationships and increase return customer base