Teri Paulsen
Canton,GA
Summary
Accomplished business leader with a proven track record at Anthem, Inc., excelling in customer relations and staff management. Spearheaded innovative solutions, enhancing operational efficiency and team productivity. Skilled in business development and financial management, consistently achieving growth through strategic planning and relationship building.
Overview
36
36
years of professional experience
Work History
Owner
Barn Helpers, LLC
05.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
Director
Anthem, Inc.
07.2003 - 12.2020
- Leveraged data analytics insights for informed decision-making in critical areas such as business systems implementation, project management, and Operational readiness
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Managed multiple teams during my tenure, including, Claims, Customer service, Enrollment and Billing, Project management, and Case Implementation
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Member Services Manager
Greater California Health Plan
11.1999 - 06.2003
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Enhanced communication among team members, which resulted in increased efficiency and productivity.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to memberships or facility use.
- Oversaw the recruitment, hiring, onboarding, and ongoing training processes for new team members, helping build a skilled workforce committed to delivering excellent results for our organization''s members.
- Streamlined processes for membership registration, leading to reduced wait times and improved customer experience.
Member Services Manager
Greater California Health Plan
04.1989 - 08.1994
- Enhanced communication among team members, which resulted in increased efficiency and productivity.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to memberships or facility use.
- Oversaw the recruitment, hiring, onboarding, and ongoing training processes for new team members, helping build a skilled workforce committed to delivering excellent results for our organization''s members.
- Streamlined processes for membership registration, leading to reduced wait times and improved customer experience.
- Ensured consistent delivery of services across multiple locations by developing standardized protocols and training materials for staff members.
Education
High School Diploma -
Van Nuys High School
Van Nuys07-1984
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Staff Management
- Marketing
- Financial Management
- Staff hiring
- Business Development
- Business launch
- Business Administration
- Business marketing
Accomplishments
- Managed multiple teams across several states, collaborating with IT and business areas to achieve desired results
- Managed a portfolio of high dollar projects ensuring that teams remained on budget and successfully delivered on time and with excellence
- Launched and successfully managed a small start up company achieving consistent growth and increased revenue since inception.
- Successfully marketed business through social media
- Created employee training and tools to achieve measured results
- Created and managed financial tools to support client billing, accounts receivable, and payroll
Timeline
Owner
Barn Helpers, LLC
05.2021 - Current
Director
Anthem, Inc.
07.2003 - 12.2020
Member Services Manager
Greater California Health Plan
11.1999 - 06.2003
Member Services Manager
Greater California Health Plan
04.1989 - 08.1994
High School Diploma -
Van Nuys High School
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