Teri Sanders
Houston,TX
Summary
Dynamic leader with a proven track record at Kforce, enhancing customer loyalty through exceptional service and resolving high-stress situations with professionalism. Expert in POS System Operation and adept at staff coaching, I significantly improve team performance and compliance with health and safety standards. Achievements include elevating customer satisfaction and operational efficiency at Latrelles Management. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Trainer
OTG Management Inc.
09.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Supervisor of Operations
Latrelles Management
10.2020 - 12.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Customer Service Representative
Kforce
04.2020 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
DIPLOMA -
Kashmere High School
Houston, TX05.2020
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Order Taking
- Staff Coaching
- POS System Operation
- Employee Performance Management
- Performance Improvement
- Exceptional customer service
- Opening and closing duties
Accomplishments
- Redesigned coffee menu for improved readability.
- Promoted to Supervisor after 3 months
- Supervised team of 6 staff members.
- Memorized ingredients and recipes for 30 specialty drinks.
Certification
- Pharmacy Technician Trainee - 8/5/24-8/31/26
Timeline
Barista Trainer
OTG Management Inc.
09.2023 - Current
Supervisor of Operations
Latrelles Management
10.2020 - 12.2022
Customer Service Representative
Kforce
04.2020 - 10.2020
DIPLOMA -
Kashmere High School
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